Smartsheet Reviews in May 2025: User Ratings, Pros & Cons

SmartSheet - Better Than Excel

What do you like best? To be honest, I believe there are way more advanced functionalities to SmartSheet that I could benefit from but am not familiar with. However, the sheer fact that we can have a project plan accessible by both internal and external (customer parties with ONE version of the truth has been huge for us. Along with the gantt capabilities, especially considering most do not have access to Microsoft Project to view MPP files. What do you dislike? The interface feels a ...

Healthcare administrator

What do you like best? The transparency in the tool is helpful for my team as we often work remote and it's easy for us to share in real time without extra emails or saving sheets. I like the webform feature too, it helps us track client relationships. What do you dislike? I would like to see more reporting functionality, almost in a CRM format in order to see which clinics we need to focus our attention on and which clinics have been visited recently. As we scale our program it will ...

Fairly powerful PM features with an easy to use interface.

What do you like best? Ability to easily create timelines and manage resources. What do you dislike? Too simple for certain tasks, such as intake. What business problems are you solving with the product? What benefits have you realized? Timeline creation, organization of feedback.

Solid Project Management Solution

What do you like best? Format is similar to Excel so is easy to pick up for anyone who is a familiar with Excel. Multiple project sheets can be open at the same time as tabs within the window. Easy to share individual projects and tag people so they are aware of tasks assigned. Automatic reminders can be set for specific tasks/users to remind them of upcoming due dates. What do you dislike? Digest could be streamlined, no option to edit files within the software, sheet must be saved ...

Smartsheet could be your only tool

What do you like best? I like that it has the capability to be the only tool needed. I love Trello and JIRA and Slack, and Excel and often like what they do slightly better but it's nice that Smartsheet has all of the functions those systems have. I like that it tracks progress throughout the tasks instead of just having the task as a card (i.e. Trello What do you dislike? The UI I think is a little busy and I think it's a little expensive but overall it's a pretty good tool. They also ...

Good Collaboration Tool

What do you like best? I like that you can indent rows beneath a parent row and then expand and collapse those rows. I also like that you can share sheets with people outside of your organization, and they don't have to have a Smartsheet account to view them. Being able to switch between the grid, card, gantt, and calendar view is also a really nice feature! What do you dislike? I can't really think of anything that I dislike. What business problems are you solving with the product? ...

Great tool for Collaboration!

What do you like best? The collaboration and ability to quickly generate a gant chart What do you dislike? Direct integration with other tools, outside of email. What business problems are you solving with the product? What benefits have you realized? Project Planning Quick to setup and get going Easy to track changes

Super helpful!

What do you like best? I only use smartsheet in limited capacity at my current company, but the data entry we do through the system is super easy and user friendly. I interviewed at Smartsheet about a year ago and it seems like they have a great company there! What do you dislike? The system as a whole seems very overwhelming, it would be worth their time to try to simplify the overall product Recommendations to others considering the product I've heard they're very pricey, but I've ...

Smart sheet

What do you like best? The thing I like most about smart sheet is the live collaboration between colleges in an excel format which a lot of people are familiar with. You are able to categorize task for each person and keep track of their progress easily with color coding. You can also set completion dates and send out alert to task owners to let them know that the completion date in coming near. What do you dislike? What I dislike is you have to pay for an expensive enterprise edition ...

Intuitive / user friendly

What do you like best? Favorite feature is when you send staff a notification email, they can mark off that's it's done without them having to sign into smart sheets. What do you dislike? The interface is not as clean as googlesheets What business problems are you solving with the product? What benefits have you realized? Communication get a lost in emails of when certain tasks are complete, so Smartsheet did really good at getting confirmation from team when something is done, they ...