Smartlook Reviews in May 2025: User Ratings, Pros & Cons

Really great and complete tool to improve your website

What do you like best? The interface is very well done so it makes very easy to use all the functionality Smartlook has to offer. The tool suite is complete with heatmaps, video recording, and event tracking  everything you need to study users behavior in your website and improve it. Highly recommended. What do you dislike? As of now, I have nothing to complain about. It would be interesting to have the tools to do A/B testing on pages. Like what Freshmarketers do. What ...

Quick to understand the platform and informative of customer behaviours

What do you like best? aggregated heat maps and ability to dive into section in these e.g. select boxes and see how many users select each option What do you dislike? the event setup is difficult to use. I have not been quickly or easily able to set up this part What problems are you solving with the product? What benefits have you realized? Understanding in more detail what might be causing customer drop off along the checkout

Extremely helpful tool

What do you like best? We use all of the features that smartlook offers. We user recording and heat-maps extensively to show case the power of our portal features. What do you dislike? There is nothing that we dislike. infact this is serving our purpose effectively. Recommendations to others considering the product: This is a great product. What problems are you solving with the product? What benefits have you realized? We use Smartlook for our product demos where ...

We used GA, now also try to integrate Smartlook

What do you like best? Well.. I liked recording what clients do and skip inactivity What do you dislike? The free access lasted 2 days so in reality it left very very small experience for trying it. It is unclear what is it a session. What problems are you solving with the product? What benefits have you realized? UX.. What and how users use the page, to see what is not used at all

This software is for improve the experience of the users who visit your website.

What do you like best? The program has excellent functionalities that allow you to have a clear idea of what your visitors are looking for on your websites. With the use of this tool it opens up the possibilities to obtain metrics so varied and so important so that you as creator and administrator of your company or brand can understand that the visitor likes me, where I spend more time, where he made more clicks , all this to improve the user's experience on your website. What do you ...

Smartlook: allows users to be tracked when visiting websites.

What do you like best? Its main feature is that it helps you know how users are managed on the website. It is a very dynamic and light way tool, you adapt to it in an efficient and fast way. Smartlook records videos and recordings to learn how users perform on the website. Having the videos and recordings, it allows you to make improvements in the failures of the website. What do you dislike? The only problem I have encountered so far is that the cost is a bit high, because of this ...

Most useful app which helps to sort customer issues

What do you like best? Smartlook is a very useful and needy app which will help to sort out customer issues What do you dislike? There is nothing something I dont like this app Recommendations to others considering the product: Yes I will What problems are you solving with the product? What benefits have you realized? Customer support , if they facing any error

Smartlook is excellent for UX research with flexible privacy protection for users

What do you like best? Smartlook is easy to use for UX staff who are not be developers. We learned a lot about how our users interacted with our website and loved that we could split the traffic between operating systems and devices. I loved that there was an options to grey our data entered into a form to assist with privacy concerns. This service is much easier to use than Google Optimize. What do you dislike? I wish there were even more privacy protections in place. I don't want ...

Useful for initial feedback

What do you like best? It's so helpful understanding how people use your product. What do you dislike? It's not the easiest to quickly review many recordings. What problems are you solving with the product? What benefits have you realized? We use it to get early feedback on products and designs. Quantitative analytics aren't enough - seeing screen replays uncover all sorts of oddities, particularly around sign up.

Nice Tool

What do you like best? The way we see people navigating on our websites What do you dislike? Nothing for the moment the tool is very nice What problems are you solving with the product? What benefits have you realized? It helps us understand how the users are navigating to our websites