Smartlook Reviews in June 2026: User Ratings, Pros & Cons

great help in evaluating user behavior…

great help in evaluating user behavior :)

Smartlook is helping us make correct decisions and is super simple to use.

What do you like best? We have been using Fullstory and found it confusing. Smartlook is very intuitive and extremely powerful. The onboarding experience is fantastic. Dominika, in customer support has been very helpful and quick to respond. Anything have we have had questions about she has come back with helpful solutions, including screenshots show exactly how to accomplish what we want. What do you dislike? I wish the pricing was a bit lower, but I can tell you that's it's ...

The best tool for tracking and measuring users at eshop.

What do you like best? Smartloook helps us to monitor customer behavior in our e-shop. The best tool for tracking and measuring users at eshop. What do you dislike? We don't have any negative comments yet. Recommendations to others considering the product: Smartlook is a really useful tool for everyday work with user analysis and monitoring the conversion rate on the eshop. We cannot imagine a single day without the tool. It's really useful, you know where users click and ...

Awesome tool

What do you like best? It is an incredible tool that helps to learn how your customers behave when surfing your web. It is also useful to see if any section fails, and ways to improve it. What do you dislike? There is really nothing that dislike me. What problems are you solving with the product? What benefits have you realized? Benefits are being witness of what sections do your customers prefer to visit.

Smartlook the ideal for monitoring user behavior on their websites.

What do you like best? Its main advantage is to track user behavior on websites, provide developers with relevant information that allows them to work in order to improve and strengthen the services of the organization. It is a tool with an easy to use and configure interface. Through this tool you will know the flow of visitors when they enter the website. What do you dislike? In my opinion it is an extremely productive and efficient tool, which has collaborated in the objectives ...

Saved us money!

What do you like best? I love that we can see what our users are seeing. A design company was going to charge us a ridiculous amount of money for the same thing. What do you dislike? I think its slightly confusing to create events to help you track information, but I just need to play around with it more. Recommendations to others considering the product: Utilize their trial! You wont regret trying out all their features. What problems are you solving with the product? ...

Great tool to get insights about our clients' behaviour

What do you like best? This tool was recommended to us by our outsource marketing expert. Smartlook enables us to see what our clients actually to in our website and gain useful insights on how to improve the website. What do you dislike? I really do not see any downsides of using Smartlook. What problems are you solving with the product? What benefits have you realized? Thanks to Smartlook we saw a few bugs on our website and fixed them after.

Very helpful and intuitive, many options

What do you like best? I like the option to add events, and that they can be linked to a css selector, and to create funnels based on these events. What do you dislike? I miss the option to create an event with 2 filters, i.e. "css selector is..." AND "text is...". Also, I don't like the avatars displayed next to the user information in the recordings, I think they need to be more generic and gender neutral. What problems are you solving with the product? What benefits have ...

Quick to understand the platform and informative of customer behaviours

What do you like best? aggregated heat maps and ability to dive into section in these e.g. select boxes and see how many users select each option What do you dislike? the event setup is difficult to use. I have not been quickly or easily able to set up this part What problems are you solving with the product? What benefits have you realized? Understanding in more detail what might be causing customer drop off along the checkout

Really great and complete tool to improve your website

What do you like best? The interface is very well done so it makes very easy to use all the functionality Smartlook has to offer. The tool suite is complete with heatmaps, video recording, and event tracking  everything you need to study users behavior in your website and improve it. Highly recommended. What do you dislike? As of now, I have nothing to complain about. It would be interesting to have the tools to do A/B testing on pages. Like what Freshmarketers do. What ...