9.8
Spot Score
Uncover customer insights to maximize your potential.
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Starts from $39/Month, also offers free forever plan
Smartlook has garnered glowing reviews over the past 12 months, showcasing its robust offerings in app tracking, real-time monitoring, and user-friendly analytics. Users appreciate the ease of implementation, recording filters, and valuable insights into customer behavior it provides. The platform's real-time analytics, customizable dashboard, and event tracking ...Read more
Easy to install and configure, providing quick setup and usability for users.
Detailed visitor recordings offer valuable insights into user behavior, aiding in decision-making for improving user experience.
User-friendly interface with intuitive navigation, making it accessible and understandable for users across different roles.
Real-time monitoring capabilities help in immediate issue identification and response, enhancing customer experience.
Lack of advanced features usage by all users may lead to underutilization of certain functionalities.
Some users find the Marketplace options limited, impacting the availability of additional apps and connectors for enhanced functionality.
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Showing 201-210 out of 280
SA
Suhaib A
03/06/20
Its general review
What do you like best? I like the session details smartlook record, to be honest, I didn't have much time to get deeper in all feature. What do you dislike? I didn't test it enough to judge on this tool Recommendations to others considering the product: I don't have any for now What problems are you solving with the product? What benefits have you realized? Low conversion rate and where people facing problems
AM
Akshay M
03/06/20
Game Changer
What do you like best? Almost everything :) Heatmaps and recordings are the best! We are able to figure out how our users are using the site. What they liked the most and what didn't allow them to convert. Many doubts got cleared. Thanks to Smartlook! What do you dislike? Nothing to dislike so far. Every function and feature works in our favor. Recommendations to others considering the product: = What problems are you solving with the product? What benefits ...
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JC
Javier C
03/06/20
The best tool to create better experiences to our customers
What do you like best? It's AMAZING, all my teammates use this app, support team, sellers, admins, designers. With this data we can increase all the systems that we make and it's awesome how the clients get a better experience with every change that we make What do you dislike? it's a suggestion not a dislike, make a segmentation for video recordings Recommendations to others considering the product: make a segmentation for video recordings What problems are you solving ...
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C
Chris M
03/06/20
Exactly What We Were Looking For!
What do you like best? The comprehensive analytics that help guide decision making. What do you dislike? We haven't found anything we dislike about the product so far. What problems are you solving with the product? What benefits have you realized? UI/UX, campaign effectiveness, product analytics, and conversion improvement.
VS
Valerio S
03/06/20
Fantastic service
What do you like best? Their support service is perfect and the service is very fast What do you dislike? Nothing i just like all the functionalities of the portal Recommendations to others considering the product: Just try the service and see how it could help you to understand how visitors use your website What problems are you solving with the product? What benefits have you realized? I am trying to understand the customer journey
SS
Sergio S
03/06/20
Useful for our new Online Store
What do you like best? It is helping us to know our customers behaivour. It really helps to understand if we have categorized properly our products and to create a much more friendly user experience. What do you dislike? There is nothing to dislike. We are a kind of new in Digital business, so we have no other tool to compare What problems are you solving with the product? What benefits have you realized? We have realized that some of our products were not easy to find by ...
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JR
James R
03/06/20
Invaluable Insight
What do you like best? Reviewing large amounts of Screen Recordings can be a painful and time consuming experience, but Smart Look Segments, Recommends and Links User Paths in order to make that easy. What do you dislike? During the setup, we initially encountered some screen recordings with no stylesheets in the playback. This took some dev time on our end to solve and be compatible with Smart Look. What problems are you solving with the product? What benefits have you ...
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CA
Chris A
03/06/20
Really useful insights.
What do you like best? I prefer the user interface to Hotjar, its less cluttered.I also like how easy is it to create funnels, and tag elements on the page, to track events. What do you dislike? It hides some fields but this is more related to GDPR than smartlook. What problems are you solving with the product? What benefits have you realized? I'm realising we have some issues with lack of shipping information.
MH
Marguerite H
03/06/20
Useful tool for understanding your users
What do you like best? Every user is recorded so we can use if for support and for insights. What do you dislike? I'd like a bit more control over funnels and a bit nicer visualization of the progress on the dashboard. What problems are you solving with the product? What benefits have you realized? Our teams use Smartlook recordings and heatmaps to improve our site's user experience and to help with support when our users have issues with the site.
MM
Mark M
03/06/20
Steps all over the competitors i've seen
What do you like best? Gives you the details you need broken down What do you dislike? Heat map doesn't update as you change site What problems are you solving with the product? What benefits have you realized? Discovering issues
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
