Smartlook Reviews in May 2025: User Ratings, Pros & Cons

great insights

What do you like best? I really like the funnel feature and the exact customer insights available with Smartlook. What do you dislike? I wish there was a better way to summarize all the recordings rather than watching every one. What problems are you solving with the product? What benefits have you realized? able to improve customer ux

Simple, easy to use - provides valuable data for interpreting landing page results

What do you like best? Ability to set and track specific events. What do you dislike? Would like easier way to tag recordings. Recommendations to others considering the product: Try their trial to get a feel of the product, go ahead and use the full capabilities including event tracking. It will make getting results easier. What problems are you solving with the product? What benefits have you realized? We are using Smartlook to improve our landing page conversions. ...

Smartlook Review

What do you like best? The app is great to see what and where people are clicking when they land on your site. What do you dislike? Although you can see an IP and a location, it doesn't tell you much who the person is and how they landed on your website What problems are you solving with the product? What benefits have you realized? I find that all the features such as heatmap and funnels are difficult for someone without much analytics experience to grasp.

Una herramienta que aporta valor al marketing

What do you like best? Poder estudiar el comportamiento del usuario dentro del website, especialmente cuando se trata de una pgina de aterrizaje que tiene como objetivo cerrar la venta del producto o del servicio que ofrecemos. What do you dislike? Hasta el momento no he encontrado nada que me disguste de Smartlook. What problems are you solving with the product? What benefits have you realized? Encontrar y corregir los puntos dbiles en las pginas orientadas a la publicidad.

Useful features, quickly getting value

What do you like best? Segmentation and filtering options are super advanced. I especially like the possibility to filter by css selectors. What do you dislike? Lack of even simple polling, to replace Hotjar completely. What problems are you solving with the product? What benefits have you realized? Monitoring specific user behavoiurs.

Smartlook is great at analyzing user experiences on mobile/web app

What do you like best? I like the events feature. I wish it could be expanded to automatically capture errors, js errors. Also like the rage clicks feature. What do you dislike? I dislike the black block that covers user input... maybe use ** instead so it doesn't cover a good chuck of the user's interaction. Recommendations to others considering the product: Smartlook seems to be a great tool to help with qualitative analysis of users' Interaction both on mobile and web ...

Very satisfied with the product after only a week of use

What do you like best? We've been using Smartlook for less than a week and already see potential to enhance our business strategy. The platform is very easy to navigate and understand. The user experience is intuitive. We also like how there's a lot of information that Smartlook provides about the user activity. It would be super helpful to have more additional information about the users though. Also, would be nice to have a way to follow up with the users when they left the site ...

Great tool for qualitative analytics

What do you like best? Smartlook solution, specially, the recording users sessions on android devices, helped us understand the issues in our onboarding process. It gave us clear insight on where and why we were loosing users during onboarding process. Their tool is very easy to integrate and we got the results within one week of implementation. Highly recommend them. Thanks What do you dislike? I did not find anything I disliked as solution seems to meet our needs. What ...

Most flexible setup helps with testing "similar" but different pages

What do you like best? The way we can define an "Event" and the flexibility in setting up heatmaps to work over "similar" pages where the content differs by user (and url) but the layout of the page is the same. Really good for Web Application analysis over Web Page analysis. What do you dislike? We haven't had any issues with our current setup! Though it would be nice to be able to filter out of a heatmap the people who open a web page and click the "Login" button, which skews our ...

Checked daily to understand new suscriptions page

What do you like best? I enjoy how easy it is to set up. We have active events that help us identify the user experience of those users who complete the purchase and those who are just visiting the site. What do you dislike? The main downside is its not mobile friendly. But reports can be created. What problems are you solving with the product? What benefits have you realized? We are launching a new suscriptions site with a whole new set of investments in our digital ...