9.8
Spot Score
Uncover customer insights to maximize your potential.
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Starts from $39/Month, also offers free forever plan
Smartlook has garnered glowing reviews over the past 12 months, showcasing its robust offerings in app tracking, real-time monitoring, and user-friendly analytics. Users appreciate the ease of implementation, recording filters, and valuable insights into customer behavior it provides. The platform's real-time analytics, customizable dashboard, and event tracking ...Read more
Easy to install and configure, providing quick setup and usability for users.
Detailed visitor recordings offer valuable insights into user behavior, aiding in decision-making for improving user experience.
User-friendly interface with intuitive navigation, making it accessible and understandable for users across different roles.
Real-time monitoring capabilities help in immediate issue identification and response, enhancing customer experience.
Lack of advanced features usage by all users may lead to underutilization of certain functionalities.
Some users find the Marketplace options limited, impacting the availability of additional apps and connectors for enhanced functionality.
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Showing 181-190 out of 280
JB
Jan B
03/25/20
Great Software for Getting Almost Must-Have Insights of Customer Behavior
What do you like best? I really like suppport which is helpful and they try to educate customers how to use their tool in the best way. Having these kind of insights of our customers and potential customers is just great. What do you dislike? It can be a little frustrating at first that you don't understand everything right away but it is not problem of the Smartlook. What problems are you solving with the product? What benefits have you realized? We are trying to solve ...
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PM
Petr M
03/23/20
A natural extension of your marketing efforts
What do you like best? A quick analysis of user behavior, an alternative to asking people or just looking at the conversion rates as a sole number. What do you dislike? Everything works fine. It is not a "dislike" as such, but it would be great if Smartlook would provide some AI guidance regarding user behavior, without me having to browse through all the session recordings. What problems are you solving with the product? What benefits have you realized? With Smartlook, I ...
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CL
CJ L
03/20/20
Smooth with a few hiccups
What do you like best? The smoothness and accuracy of the playback. What do you dislike? That the networking tab feature does not work for me. What problems are you solving with the product? What benefits have you realized? User interaction and engagement.
LH
Lars H
03/18/20
Great tool
What do you like best? User-friendly and information provided is very useful as opposed to competitor tools. What do you dislike? Sometimes the skip inactivity functionality doesn't work well. What problems are you solving with the product? What benefits have you realized? Getting into my customers' minds when they browse through our website and work from there.
AI
Administrator in Financial Services
03/17/20
Very usefull tool for UX and bug records
What do you like best? Screen record of my visitors and the heat map of my website What do you dislike? I would apreciate if they had a feedback tool to implement in my website What problems are you solving with the product? What benefits have you realized? Bug tracking and new funnel insights
LL
Liina L
03/17/20
Easy to get started and great support
What do you like best? Smartlook team is super helpful. They have answered to all my questions super fast and I got some super useful feedback to our site already on a third day of using Smartlook. What do you dislike? It was a bit unexpected that it started recording right when adding code on a page but later Smartlook team members explained me why. What problems are you solving with the product? What benefits have you realized? Basically we are solving UX problems. We ...
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PR
Pablo R
03/17/20
Very relevant and actionable insight obtained out of Smartlook
What do you like best? It gave me actionable insights on how to improve our landing page to increase our engagement and conversion. What do you dislike? There is no summary dashboard that summarizes up all the captures activity. Also would be nice to be able to sort items What problems are you solving with the product? What benefits have you realized? Conversion and engagement rates
CI
Consultant in Retail
03/16/20
Great tool with a lot of user and device type information
What do you like best? Easy to install, more detailed and actual live session recordings than other tools I've tried (i.e. Inspectlet) What do you dislike? Need more time to trial tool but so far no issues. What problems are you solving with the product? What benefits have you realized? UX/UI issues, general user interaction with desktop and mobile site.
MH
Marek H
03/16/20
Great helper in web / product development
What do you like best? I like the way Smartlook shows the gathered data. It's clear and effective (using segments). What do you dislike? Nothing coming to my mind at this moment. What problems are you solving with the product? What benefits have you realized? We analyse the user behaviour in our app and on the website.
M
Michal
03/16/20
Better then Hotjar
What do you like best? Very good developer tools for debugging. What do you dislike? Little issues with font rendering. It was confusing for our customers to watch. What problems are you solving with the product? What benefits have you realized? We use it for inspecting Web View in 3rd party devices and it helped us a lot.
