Smartlook Reviews in June 2026: User Ratings, Pros & Cons

Powerful, simple and easy to use

What do you like best? Simple way to set and track and follow customer events. What do you dislike? Nothing. Simply perfect. I'd like to have smaller price :-) What problems are you solving with the product? What benefits have you realized? Thanks to Smartlook we can control the user experience and easily identify software usability problems

Smartlook

What do you like best? Real-time monitoring & possibility of creating heatmaps What do you dislike? I cant exclude myself or colleagues from monitoring What problems are you solving with the product? What benefits have you realized? We are trying to watch visitors on our product web page. We need to find out why we lose potentional customers.

One of the best session recording softwares I've tried

What do you like best? The best parts of Smartlook for me are: 1) That I can see what the user actually saw most of the time. With other software, there are styling issues and I know that what I am seeing is not what the user actually saw. 2) The multiple filters that are available to find specific sessions. 3) That Smartlook makes it easy to see what happened, when, and how. 4) That it seems to be very precise about the user location. What do you dislike? The processing of ...

So much fun to use!

What do you like best? The options are many! I enjoy the dashboard very much What do you dislike? Well - I havent been thru everything yet - due to COVID things are not going as normal as prefer so havent had a need to explore more. So far nothing! Recommendations to others considering the product: Fun to use and easy What problems are you solving with the product? What benefits have you realized? Am able to see how my new website is operating

we like smartlook

What do you like best? ability to see what really customers do. It helped us a lot to investigate some issues on production. What do you dislike? actually there is nothing that we dislike so far What problems are you solving with the product? What benefits have you realized? tracking customers' behavior allows us to: - support customers seeing what they are doing wrong - investigate problems - track the usual path of the customers on the website and optimize it

Very helpful for my website

What do you like best? I loved how accurate their service is, I can literally see what my customers are most interested in on my website and it has made the productivity of my store triple since I started using What do you dislike? I love the whole entire service, I highly recommend their services. Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you realized? Why I was getting to many ...

Very easy to use

What do you like best? Different professionals can easily use the platform What do you dislike? I want to delete a session and is not possible. Recommendations to others considering the product: Very easy to use, great support material; everyone quickly realizes how Smartlook will help or complement their work What problems are you solving with the product? What benefits have you realized? Centralizing data, creating a conversion funnel consistent with the business ...

A great tool for monitoring user experience on our websites.

What do you like best? facility and easy way to analyze data in dashboards What do you dislike? first of all, the price of the full plans is above the limit for small caps as us Recommendations to others considering the product: For now, i would to say only to review your prices to small business, because its a magnific tool for this public. What problems are you solving with the product? What benefits have you realized? I'm now better understanding many visitor's ...

Nice experience. UX transmits confidence, good pricing, it integrates well. For now it look good.

What do you like best? It offers a nice and clean dashboard where I can see my users heat maps. It works live. What do you dislike? There are views such as webviews that are blacklisted so I get no insights on those screens Recommendations to others considering the product: It's pretty good considering the features and the low pricing What problems are you solving with the product? What benefits have you realized? It's great to get qualitative data to actually ...

Super useful and easy to view user recordings

What do you like best? Very easy to use No-nonsense New features of funnel and events What do you dislike? More analytics - retention, prediction would help (so that you dont have to use another analytics tool to supplement) What problems are you solving with the product? What benefits have you realized? Behavioural: Where you actually see what your users are doing on your app