Smartling Reviews in May 2025: User Ratings, Pros & Cons

"Most disappointing customer success"

What do you like best about Smartling? Nothing positive to say so far as the experience has been horrendous What do you dislike about Smartling? - We are project managing Smartling Customer Success despite the fact of being their customer - Following up multiple times to get an update / response regarding on going issues - Obtaining new (but critical) information later on in the project, causing projects to delay - Misinformation communicated, causing additional / unnecessary workload - ...

"Good tool! A little complicated at first, but very useful!"

What do you like best about Smartling? It's so much better than our previous translations provider! What do you dislike about Smartling? The documentation could use some more examples and updating What problems is Smartling solving and how is that benefiting you? Fetching, storing, sharing, and updating translations

"Best TMS company with a forward-looking product vision"

What do you like best about Smartling? The TMS has every feature you need for managing translations. There are exicting product releases every month. The Smartling team goes above and beyond to help customers come up with the best solutions, whether it's implementing an existing integration, advising on best practices, or developing a new product feature to meet the evolving localization needs. What do you dislike about Smartling? Would be great if the reporting features were more flexible ...

"Best TMS company with a forward-looking product vision"

What do you like best about Smartling? The TMS has every feature you need for managing translations. There are exicting product releases every month. The Smartling team goes above and beyond to help customers come up with the best solutions, whether it's implementing an existing integration, advising on best practices, or developing a new product feature to meet the evolving localization needs. What do you dislike about Smartling? Would be great if the reporting features were more flexible ...

"Great TMS for our team"

What do you like best about Smartling? I like the communication with our account CSM and how well they work with our translation vendor. I love the new update for issues. Did you know that now you can assign the issues to specific persons, and you can filter by many selections? Great TMS overall! What do you dislike about Smartling? The new interface for the requester format is a bit confusing when they have to submit the job, get the option to authorize (even though our project managers ...

"A Powerful Tool With Many Missed Opportunities"

What do you like best about Smartling? The plethora of features on Smartling covers everything a localisation manager might need for running projects of all sizes and scopes, which is not available in many TMSs. What do you dislike about Smartling? The main issue is that all these features seem to live in isolation from each other, making it very unintuitive for new users; it would be great if the product design was reconsidered with usability in mind What problems is Smartling solving and ...

"Smartling: Great product"

What do you like best about Smartling? There are many great features but I think my favourite is the variety of ways you can set up different workflows to cater for various scenarios in specific projects. The filtering options in the Strings view are also really detailed and allow you to be incredibly specific about what you're looking for. Overall, I find it to be a very user-friendly product and I'm constantly finding cool new features I didn't realise existed! What do you dislike about ...

"Smartling: Great product"

What do you like best about Smartling? There are many great features but I think my favourite is the variety of ways you can set up different workflows to cater for various scenarios in specific projects. The filtering options in the Strings view are also really detailed and allow you to be incredibly specific about what you're looking for. Overall, I find it to be a very user-friendly product and I'm constantly finding cool new features I didn't realise existed! What do you dislike about ...

"Our favourite translation to grow our business"

What do you like best about Smartling? The first thing and the most important thing is the trustful relationship we have built with our Smartling Project Manager and our Smartling Customer Success Manager thanks to daily communications, weekly syncs and bi-annual check-in. What I like most about Smartling is basically the flexibility the platform offer: the SLS Team localize most of our content through automated workflows, and our internal team localize some content as well, but when needed ...

"Our favourite translation to grow our business"

What do you like best about Smartling? The first thing and the most important thing is the trustful relationship we have built with our Smartling Project Manager and our Smartling Customer Success Manager thanks to daily communications, weekly syncs and bi-annual check-in. What I like most about Smartling is basically the flexibility the platform offer: the SLS Team localize most of our content through automated workflows, and our internal team localize some content as well, but when needed ...