Smartling Reviews in June 2026: User Ratings, Pros & Cons

"Viable solution"

What do you like best? Compelling range of features to support business needs Clean, task-oriented user interfaces What do you dislike? Not enough Customizability UI can be improved for ease of use Pricing What problems are you solving with the product? What benefits have you realized? Translation memory management with multiple vendors

"Good but expensive tool with room for improvements"

What do you like best about Smartling? Efficient tool to manage large volumes of words in different languages and projects. Easy to set up users and workflows. Some great features - but sometimes hard to know about them. What do you dislike about Smartling? Very expensive. Not very user-friendly. You need others tools to manage projects with external people. Not good for transcreation. What problems is Smartling solving and how is that benefiting you? We use Smartling daily for almost all ...

"Viable solution"

What do you like best about Smartling? Compelling range of features to support business needs Clean, task-oriented user interfaces What do you dislike about Smartling? Not enough Customizability UI can be improved for ease of use Pricing What problems is Smartling solving and how is that benefiting you? Translation memory management with multiple vendors

"Best partner in Localization"

What do you like best about Smartling? Smartling has been a good partner in the area for which I am responsible - Localisation. Since the beginning, the entire Smartling team has been involved in optimising the company's needs, always trying to develop it in the time requested or explaining the reasons for the change in the deadline. The customer support is efficient and readily available, for all kind of questions. All clients have a Customer Success Manager, who practically forms part of ...

"Best partner in Localization"

What do you like best? Smartling has been a good partner in the area for which I am responsible - Localisation. Since the beginning, the entire Smartling team has been involved in optimising the company's needs, always trying to develop it in the time requested or explaining the reasons for the change in the deadline. The customer support is efficient and readily available, for all kind of questions. All clients have a Customer Success Manager, who practically forms part of my daily work, ...

"Great way to scale our web sites globally"

What do you like best about Smartling? Smartling allows us to have a localisation layer on top of our existing site without an additional complicated CMS. The uptime of the platform is amazing, not outages in almost 2 years! What do you dislike about Smartling? Nothing that we can't work into a go-forward plan with smartling. We currently use the GDN product but there are also options for using Drupal native integrations that we can move to What problems is Smartling solving and how is that ...

"Useful translation platform."

What do you like best about Smartling? The api makes Smartling easy to install and easy to use. The flexibility of the workflows, to be able to customise for your purposes. Its enabled us to have 13 EU market teams log in per project and validate/review quality of translation -something previous workflows/systems had not allowed. Thus the feedback from colleagues has been good. What do you dislike about Smartling? Costing of processed words is our biggest bugbear. The explanation of this ...

"great support team"

What do you like best about Smartling? The entire team at Smartling has been behind their product every step of the way. From helping with the GDN setup (in an abbreviated period of time), confirming our content is ingested in the most appropriate way, to supporting us through additional content changes and translations the team has been helpful and cheerful every step of the way. What do you dislike about Smartling? I need to log in a bit more frequently than I do in order to keep up with ...

"A great localization partner"

What do you like best? Smartling has been a great partner to me in supporting localization projects. They provide exceptional expertise in guiding important decisions. They provide proven systems that function reliably. And, they provide on demand support whenever needed. What do you dislike? In some instances, we are at the mercy of Smartling's professional services team members and their availability which doesn't always completely align with our project schedules. Recommendations to ...

"Great solution with fantastic support"

What do you like best? Smartling's automation features are outstanding in my opinion - connecting our software repositories has accelerated and simplified our app translation workflows significantly What do you dislike? At the moment we are unable to exploit some of Smartling's advanced features (visual context, dynamic amends) as it doesn't yet support React Native. However the Smartling team have confirmed that they are looking into providing this support and are working with us to that ...