Smartling Reviews in June 2026: User Ratings, Pros & Cons

"Frankly, better than most CAT tools"

What do you like best about Smartling? The TM, Fuzzy system, and the User Interface. What do you dislike about Smartling? Nothing specific. Sometimes it takes time for the tool to submit the work and show the words count. What problems is Smartling solving and how is that benefiting you? The Matching is the best thing in Smartling. That's a problem I believe it helps me solve.

"Smartling is a robust, organized, scaleable TMS--and it's exactly what you need"

What do you like best about Smartling? Smartling has streamlined our translation process and increased our efficiency while enabling us to scale at a moment's notice. Before Smartling, I was managing translations and localizations for 5 countries via spreadsheets and Sharepoint folders. It was a mess. The Smartling team helped us set up a Drupal connector to our website, showed us how to onboard our internal translators, and gave us the reporting tools to measure our effectiveness. Their ...

"Smartling has been a dream to work with. Much like the saying if it isn't broken don't fix it."

What do you like best about Smartling? Once Smartling is set up there is little oversight required. What do you dislike about Smartling? For more complex websites, depending on the set up, some text/data may not translate. What problems is Smartling solving and how is that benefiting you? With the help of Smartling, we have been able to have our website translated to Spanish.

"Smartling is one of the top localization partners in the market"

What do you like best about Smartling? The product is fantastic. The Smartling teams are knowledgeable and helpful. What do you dislike about Smartling? Smartling could take a more proactive approach to challenging the client and helpinng them innovate and improve their workflows What problems is Smartling solving and how is that benefiting you? We use Smartling as the TMS for product and marketing localization. We have realized TM savings and provided our translators with a great tool. We ...

"Robust platform; attentive and helpful representatives"

What do you like best about Smartling? The CSMs I've worked with have been consistently amazing. Not only were they knowledgeable about the product, they always went above and beyond to try and get us the solution we needed, looping in additional resources and support teams. The TMS product itself has been evolving over the years into a much more intuitive and fluid experience, which is greatly appreciated. What do you dislike about Smartling? Workflow assignment can be a bit disconnected ...

"Very user-friendly CAT tool with state of the art features which is constantly improving."

What do you like best about Smartling? I find the tool easy to navigate and I love the Github and the Zendesk integrations, which hugely help automating the localization process. I also like the multiple options to provide information to linguists: visual context, translator instructions, general context (files, etc.), project description, and how easy to view they are. The team has always been open to feedback and they're constantly working on improving features and adding new ones. What ...

"Smartling makes it so easy for me to complete my translation tasks."

What do you like best about Smartling? I like that I'm able to prioritize my projects easily. What do you dislike about Smartling? So far, I haven't found anything I dislike. Recommendations to others considering Smartling: I recommend Smartling to everyone who has an international business. What problems is Smartling solving and how is that benefiting you? I use Smartling daily as a French Canadian agent. I'm able to translate from English to French or French to English quickly.

"Great communication but Smart Match can be sensitive"

What do you like best about Smartling? I like the communication with the translators. It's easy to raise issues and discuss problems, with the ability to upload screenshots where needed. What do you dislike about Smartling? Smart Match can be a bit hit and miss. I understand you can tweak the settings to open the taps a bit more, but it feels like we're not seeing too much of a saving given the limited number of matches we're getting. Lack of integration with Iterable is a pain point for us ...

"Great Service! Platform could be a little more user-friendly."

What do you like best about Smartling? Kyle and Tanner are great support reps! I love that we have had dedicated account people to answer questions and help us out. Also, once you figure out the platform, it's a great service and the translators do a great job. What do you dislike about Smartling? There's a real learning curve. A lot of little things are not intuitive and you'll spend a lot of time looking for things in the beginning What problems is Smartling solving and how is that ...

"Many perks for translators, but challenging asset management."

What do you like best about Smartling? Translators get handy tips in the CAT tool: easy glossary suggestions, search in the TM and glossary. What do you dislike about Smartling? Search in the TM Management window and content search are extremely basic and do not allow something beyond "Match Case" (e.g., 'but not this'). The exact match can be so slow that you get an error message. TM Manager (TMM) tool can be prohibitively slow that prevents from doing TM management tasks. TM management ...