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SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 971-980 out of 1077
NG
Nicole George
02/20/18
Genuinely great customer service!
My Sitelock representative, Steven, was extremely diligent, professional, and patient with helping me handle the transition from my hosting security to their program (even though Sitelock was already included in my hosting, Steven even got my hosting on a conference call to help work out the kinks and to make sure that I wasn't paying twice!). It was a breath of fresh air to feel like I had someone in my corner and not get hassled into upgrading to a more expensive level. It was genuinely ...
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JH
Jane Hoople
02/20/18
Excellent support - thank you very much!
Date of experience: February 21, 2018
TD
Teri Dimon
02/20/18
Steve was very polite and patient with…
Steve was very polite and patient with me and helped me click through all the options on the website to find exactly what I needed and how to update the required info on my account.
TD
Teri Dimon
02/20/18
Steve was very polite and patient with…
Steve was very polite and patient with me and helped me click through all the options on the website to find exactly what I needed and how to update the required info on my account.
JH
Jane Hoople
02/20/18
Excellent support - thank you very much!
Date of experience: February 21, 2018
NG
Nicole George
02/20/18
Genuinely great customer service!
My Sitelock representative, Steven, was extremely diligent, professional, and patient with helping me handle the transition from my hosting security to their program (even though Sitelock was already included in my hosting, Steven even got my hosting on a conference call to help work out the kinks and to make sure that I wasn't paying twice!). It was a breath of fresh air to feel like I had someone in my corner and not get hassled into upgrading to a more expensive level. It was genuinely ...
Read more
EL
Edward Lozansky
02/19/18
Good and efficient job
Good and efficient job. Thank you.
CP
Carlos Pereira
02/19/18
VERY Helpful Staff!
Very helpful staff! Chris and Rachel were able to help me get our site secured again. Thank you!
CP
Carlos Pereira
02/19/18
VERY Helpful Staff!
Very helpful staff! Chris and Rachel were able to help me get our site secured again. Thank you!
EL
Edward Lozansky
02/19/18
Good and efficient job
Good and efficient job. Thank you.
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