SiteLock Reviews in September 2026: User Ratings, Pros & Cons
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SiteLock Reviews & Ratings
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Spotsaas Editor’s POV
SiteLock paired with hosting services like HostGator provides malware scanning, DDoS protection, and vulnerability assessments. However, some customers reported that malware removal took multiple support interactions to resolve, and refund requests faced delays or denials if issues weren't resolved within stated timeframes. Before purchasing, verify in a demo ...Read more
SiteLock pros and cons
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 961-970 out of 1077
AI
am iglehisp
02/22/18
I recently purchased one of SiteLock…
I recently purchased one of SiteLock security plans. From the moment they answered the call and until now all and any experience over the phone or chat has been GREAT. Prompt, courteous and EFFECTIVE
AI
am iglehisp
02/22/18
I recently purchased one of SiteLock…
I recently purchased one of SiteLock security plans. From the moment they answered the call and until now all and any experience over the phone or chat has been GREAT. Prompt, courteous and EFFECTIVE
LN
Linda Newton
02/21/18
Very pleased with the service
Very pleased with the service. Technicians were professional, courteous, and efficient.
M
Manisha
02/21/18
SiteLock stays on top of the technical…
SiteLock stays on top of the technical issues and helps me stay focused on making music. Today one of the account managers - Steven - called for administrative reasons, but then he also helped sort out some technical issues by connecting me with the support team, plus he followed up personally with an email to remind me to update my WordPress version for one of my sites as soon as I had a chance in order to improve its security. I just took care of that and feel at ease, knowing that all is ...
Read more
AK
Amy Kesler
02/21/18
Feedback
Tech support is helpful, but the Billing department needs a better billing system (combining all the invoices into one).
AD
Amy Dwyer
02/21/18
Very kind and knowledgeable.
Date of experience: February 22, 2018
LN
Linda Newton
02/21/18
Very pleased with the service
Very pleased with the service. Technicians were professional, courteous, and efficient.
AK
Amy Kesler
02/21/18
Feedback
Tech support is helpful, but the Billing department needs a better billing system (combining all the invoices into one).
AD
Amy Dwyer
02/21/18
Very kind and knowledgeable.
Date of experience: February 22, 2018
M
Manisha
02/21/18
SiteLock stays on top of the technical…
SiteLock stays on top of the technical issues and helps me stay focused on making music. Today one of the account managers - Steven - called for administrative reasons, but then he also helped sort out some technical issues by connecting me with the support team, plus he followed up personally with an email to remind me to update my WordPress version for one of my sites as soon as I had a chance in order to improve its security. I just took care of that and feel at ease, knowing that all is ...
Read more
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].