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SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 951-960 out of 1077
CP
Chris P
03/04/18
A happy customer
Ashlynn was courteous and efficient in her response to my request. She explained the options available but was not trying to pressure me into making a decision.
JO
Jerry Otte
03/02/18
Great service
Great service. Great people!
P
PatriotMarine
03/01/18
Rep knew exactly what the problem was…
Rep knew exactly what the problem was and fixed the issue immediately
K
Karen
03/01/18
Finally found amazing live engineers I understand
I have tried for months to find a reliable live person to help with the tech/engineering side of my website, while I focus on content. Thanks for this!
DD
Dr. Don Schmolder
02/28/18
Detected probelm and solved immediately.
Date of experience: March 01, 2018
M
maricel
02/27/18
Very good experience!!
Date of experience: February 28, 2018
JL
James Law
02/27/18
Simply outstanding Thank You
Date of experience: February 28, 2018
TC
Tom Chambless
02/26/18
I feel safer now.
I thought it worth the price. If you don't, wait until you have you blog corrupted with malware and your host shuts you down! That happened to me and fixing it was all on me. I didn't even know where the files were. I feel safer now.
EQ
Erika Q
02/25/18
Fast and knowledgeable
Fast and knowledgeable. They were very helpful when my site was attacked. Also they were a joy to speak with. Thank you.
AF
Artisans Found
02/22/18
Excellent Service!
Date of experience: February 23, 2018
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
