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SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 941-950 out of 1077
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Katrina Kahler
03/08/18
Awesome support
Awesome support! Extremely helpful and informative. The representatives I dealt with were very knowledgeable and very patient, explaining everything in detail while giving solid and beneficial advice.The issues were dealt with quickly and efficiently. My websites were cleaned and up and running again in record time. I am now assured that my websites are secure. I thoroughly recommend Sitelock for protection of any website and peace of mind.
NF
Nick Flanagan
03/08/18
Devin was sharp and helpful
Devin was sharp and helpful. I had to update all of my user info and he made it easy.
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Joseph
03/07/18
Good overall service
Date of experience: March 08, 2018
S
Steve
03/07/18
I need help that nobody could…
I need help that nobody could decipher.... not the hosting company, not the domain registrar, not even SiteLock for over two days. SiteLock's persistence uncovered an issue that was not related to SiteLock's services (firewall) at all, still they fixed it and put our site back in working order. Very few companies offer the level of service I experienced with SiteLock.
A
Al
03/07/18
Justin was great !!!
Date of experience: March 08, 2018
M
Martha
03/06/18
Outstanding customer and technical support
The site lock support and technical team quickly resolved a malware issue on my site. They had a full understanding of the issue and provided advice and guidance on how to resolve the issue, and also how to protect the site in the future.
W
William
03/04/18
Fast response to my problem
Date of experience: March 05, 2018
N
Natalie
03/04/18
So helpful... and fast too.
From the moment i called, the team was amazing. Got my site cleaned of viruses and up within hours. So grateful!
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Kathy
03/04/18
I called them in the morning and by…
I called them in the morning and by afternoon my site was cleaned and malware free! Excellent service, quick and professional.
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Karen
03/04/18
Great Tech support
Very courteous, helpful and informative. Fixed the issue.
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