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SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 921-930 out of 1077
RB
Robert Bolthouse
03/19/18
Great Job and thanks
Once Sitelock got the details down, they cleaned up the site. Great Job. The only improvement would be that I would add is that they provide services for the full box from root directory to all directories. GREAT JOB
CM
Christian Morrison
03/19/18
When the malware gives you apples, make sauce!
Well, it finally happened, just as we were doing a new email blast about our latest post on our blog. We went down, hard, the hosting company said we were bad apples, not the kind their other sites would appreciate associating with. But within a few short keystrokes, we were in the good hands of SiteLock. Our amazing SiteLock rep, K got us back on our feet and out of the sauce. In a few hours, our two business websites will be armed and dangerous the next time a nasty bot comes to the back ...
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J
Jane
03/18/18
The support at SiteLock was extremely…
The support at SiteLock was extremely helpful during a malware attack on our site. The support we received from SiteLock was far superior to the support we received from our web hosting service.
P
Pat
03/18/18
Thank you, Dave
Thank you, Dave. Much appreciated for resolving the problem and providing useful information for the future.
M
Mike
03/18/18
I appreciate the expert support that I…
I appreciate the expert support that I received while setting up Sitelock. Now we will see how well it works!
SA
Sarah Aronson
03/18/18
Great support--especially when the need…
Great support--especially when the need is urgent!
SH
Sarah Horton
03/15/18
Rachel was very helpful and spent a lot…
Rachel was very helpful and spent a lot of time with me.....thanks Rachel!!!! I don't know the name of the guy I talked to after her that took me on a tour of ya'll's site..maybe ya'll can look it up...he was also very helpful!!! Great Service!!!!
CB
Carin' Bocskay
03/14/18
Mark was not only professional and…
Mark was not only professional and extremely supportive, he was very easy to talk with and understand as well as warm, kind, courteous and empathetic! Jesse was the same; helpful, courteous, professional and considerate. If most of your employees are much like these two men, SiteLock has achieved a fete that most corporations could take some lessons from! Gratefully, ~Carin' Bocskay
C
Crispin
03/14/18
Prompt efficient service and tech…
Prompt efficient service and tech support.
J-
Judy - Prescott, AZ
03/14/18
Customer Service
I'd like to compliment Tyler and Dave for their excellent service & follow-up!! Sincerely appreciated all their assistance.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
