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SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 891-900 out of 1077
JA
John Adamus
03/29/18
As someone who knows absolutely very…
As someone who knows absolutely very little about website backends and is easily overwhelmed by menus and functions, the customer service team was kind, patient, and encouraging. I am grateful for their assistance.
J
Jim
03/29/18
Hacked Site fixed
My web site is very important to my photography business. It appeared that someone hacked into my site host and each night changed my Word Press email address, User Name, and Password as well as Deactivated my Plugins. This meant that each morning my web site was a mess and I could not login to Word Press normally. This problem continued even after I changed my site host login password. I am very pleased SiteLock for their responsiveness, hard work, and dedication in getting the problem ...
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RP
richard patzig
03/29/18
They did everything they promised
They did everything they promised, and gave me status reports at every step of the process.
JB
Jazmine Bush Bolden
03/29/18
Awesome!
Amazing team, with amazing work!
A
Annie
03/29/18
The support team
The support team, ALL the team at site lock; each person is more friendly and capable than the one before. Just when you're sure the technical support couldn't be better, you have a new and better-informed experience. But, on another note, site lock is too expensive. Maybe it's only because I'm poverty-stricken, but do I really need to pay $49/a month for SiteLock? I'm relly torn, REALLY torn,
J
John
03/28/18
Thank you for your professional assistance
Although the journey these last 10 days has be arduous the help I received and collaboration with our Host was highly professional. Particularly, I would like to thank Jamie in your sales department who followed in a very thoughtful and caring way and Jessie who took on the solutions to our challenges personally and saw it through to conclusion. Thank you John McIntosh - CEO and Founder of CLA
J
John
03/28/18
Thank you for your professional assistance
Although the journey these last 10 days has be arduous the help I received and collaboration with our Host was highly professional. Particularly, I would like to thank Jamie in your sales department who followed in a very thoughtful and caring way and Jessie who took on the solutions to our challenges personally and saw it through to conclusion. Thank you John McIntosh - CEO and Founder of CLA
G
Greg
03/27/18
Great People and Service
This is one of those companies you don't know exists until you need them. They helped me with a Malware infection on my site and did a great job getting me back up and running. Great people and service!
G
Greg
03/27/18
Great People and Service
This is one of those companies you don't know exists until you need them. They helped me with a Malware infection on my site and did a great job getting me back up and running. Great people and service!
AS
Aquilina Soriano
03/27/18
Over all is a good service
Over all is a good service. The initial intake was very professional and smooth. It just took longer than I thought it would. We started the process last Thursday and it is now Wednesday that our site has been cleaned. It was my expectation based on talking with the customer service, that it would take probably about 24 -48 hours. The site will be up after our host re-scans and google does their thing, so we don't actually have our website back yet, but that was explained to me. But on the ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
