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SiteLock offers custom pricing plan
SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 81-90 out of 1077
KB
Ken Barthold
06/02/22
Very couteous but could not resolve my…
Very couteous but could not resolve my issue
TP
Terrance Philip
05/30/22
Greate support.
Date of experience: May 31, 2022
R
Rain
05/26/22
Ameen & M.Q. were both very helpful
Ameen was very helpful and transferred me to the appropriate person that could help me with my question which was about malware. That rep, M.Q.- Tier 1 Support, was also helpful and explained that a malware support would be a better fit. We were cut off on my end by mistake but, luckily the page was still up this morning and I could see the chat. I will call and speak to a malware tech when I have more time. Thank you so much.
EA
Eric Anderson
05/24/22
They cannot seem to get it to work all…
FALSE SENSE OF SECURITY The worse part of this experience is that their Dashboard shows that they are connecting, and it is working. All is “GOOD;” however, when I go to configurations, there is an error that the site cannot connect “Unable to establish FTP connection. Please double-check your credentials.” I contacted my ISP, and their logs show that the site is not being attempted to connect from any of the IP addresses supplied by SiteLock. They clearly have an issue. I am canceling 4 ...
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FD
Francis Dufugha
05/23/22
Your services are commendable and need…
Your services are commendable and need to recommended . Thanks for your help and support. Keep up with the good work
PM
Pam Monfort
05/19/22
Most helpful!
I was 100% satisfied with my Tier 1 service agent. They did exactly what I asked help for and more actually. I wasn't expecting them to fix the issue for me, only to tell me how. I was very, very pleased. I thanked them for this. Over and beyond the call of duty, much appreciated.
KF
Kody Foringer
05/12/22
Great product!
Date of experience: May 13, 2022
PG
Paul Gavin
05/09/22
Stupid con
Stupid con, keep getting messages from Sitelock scanning a web address that I don't own anymore / got rid of it as spent ages trying to stop Sitelock scanning it. Sitelock was apparently set up many years ago, however having now contacted all the internet web providers I have used over the Sitelock issues none of them set it up. Spent hours over this and the only response from SiteLock is they can't cancel it, you have to have it canceled by the service provider......who don't ...
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I
Ismail
05/08/22
Bad company with bad support
Bad company with bad support, i have clicked on restore backup and my website messed up, i contacted them since 4 may but no reply
JL
Jordy Leigh
05/05/22
Good help for a simple question
I had a very simple question regarding SitLock and my plan, but Technical Support took me seriously and guided me in the right direction. Thank you!
