SiteLock Reviews in September 2026: User Ratings, Pros & Cons
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SiteLock Reviews & Ratings
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Spotsaas Editor’s POV
SiteLock paired with hosting services like HostGator provides malware scanning, DDoS protection, and vulnerability assessments. However, some customers reported that malware removal took multiple support interactions to resolve, and refund requests faced delays or denials if issues weren't resolved within stated timeframes. Before purchasing, verify in a demo ...Read more
SiteLock pros and cons
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 881-890 out of 1077
RB
Rob B
04/02/18
Customer service is very responsive
Customer service is very responsive. We've had some attempted hacks of our site and Site Lock was able to clean and secure the server. I'm resting easier knowing that our site files and database are being scanned and protected 24/7.
D
Daniel
04/02/18
Very helpful for sign-up got me an…
Very helpful for sign-up got me an affordable plan.
F
Faye
04/02/18
Solved my problem thanks.
Date of experience: April 03, 2018
C
Carrie
03/31/18
Great customer service!
Date of experience: April 01, 2018
D
Dina
03/31/18
great support
Date of experience: April 01, 2018
JW
Joy Worcester
03/30/18
Great Customer Support
Great Customer Support. I am a new customer and placed my first call to SiteLock customer support. It is the first time in years I can say that I have received excelled technical support regarding my website with any company I have worked with. Thank you SiteLock for restoring my faith in CS.
SP
Steven Powell
03/30/18
You guys and gals at SiteLock are on…
You guys and gals at SiteLock are on point!! Your marketing plan and information to remind us of how important security, is outstanding. I am so honored to be one of the 10s of 1,000s of customers you provide outstanding, cutting edge security for our website!! Steven Powell Marlowe's Ribs & Restaurant Memphis, Tennessee
Q@
Quinton @QCDesign
03/30/18
The best customer service in the…
The best customer service in the business.
RP
richard patzig
03/29/18
They did everything they promised
They did everything they promised, and gave me status reports at every step of the process.
JA
John Adamus
03/29/18
As someone who knows absolutely very…
As someone who knows absolutely very little about website backends and is easily overwhelmed by menus and functions, the customer service team was kind, patient, and encouraging. I am grateful for their assistance.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].