SiteLock Reviews in September 2026: User Ratings, Pros & Cons
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SiteLock Reviews & Ratings
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Spotsaas Editor’s POV
SiteLock paired with hosting services like HostGator provides malware scanning, DDoS protection, and vulnerability assessments. However, some customers reported that malware removal took multiple support interactions to resolve, and refund requests faced delays or denials if issues weren't resolved within stated timeframes. Before purchasing, verify in a demo ...Read more
SiteLock pros and cons
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 831-840 out of 1077
AA
Alessandra at the Homefront Hugs Foundation
05/04/18
Incredibly impressed with SiteLock -Professionalism and Integrity
Incredibly impressed with Jesse who assisted me fast and accurately with our new contract . Brittany Christians was equally patient and professional helping our charity pick the best contract for our needs and security at the Homefront Hugs Foundation! We work with wounded and deployed troops and their brave families - as well as over 50,000 volunteers helping their communities in thanks for their freedoms from all walks of life . Security is critical for everyone’s safety and especially ...
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T
Terry
05/03/18
Excellent service
Date of experience: May 04, 2018
PS
Philippa Smart
05/03/18
Absolutely brilliant to deal with
Absolutely brilliant to deal with - James had a great sense of humour and was really on the ball; he dealt with the problem speedily and followed up by phone. Very happy we took the decision to protect our site with them! Looking forward to a trouble free site now :)
J
Jack
05/03/18
Enkidu Dinka is a great man
Enkidu Dinka is a great man, because my english is not good, but Enkidu give me more patient to listen it, and use his profession solve the problem, Thank you Enkidu, hope you can have a new nice dog with you, Thanks again
J
Jack
05/03/18
Enkidu Dinka is a great man
Enkidu Dinka is a great man, because my english is not good, but Enkidu give me more patient to listen it, and use his profession solve the problem, Thank you Enkidu, hope you can have a new nice dog with you, Thanks again
R
Ron
05/02/18
Great customer service
been happy so far with all their help. very professional and helpful.
BK
Bev K
05/02/18
Appreciate the fast response time and…
Appreciate the fast response time and taking care of the issue!!
A
Angela
05/02/18
Fast and friendly service
Fast and friendly service! The Site lock team took care of everything and got my site up and running again in a few hours.
A
Angela
05/02/18
Fast and friendly service
Fast and friendly service! The Site lock team took care of everything and got my site up and running again in a few hours.
R
Ron
05/02/18
Great customer service
been happy so far with all their help. very professional and helpful.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].