SiteLock Reviews in June 2026: User Ratings, Pros & Cons
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SiteLock Reviews & Ratings
Spotsaas Editor’s POV
SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
SiteLock pros and cons
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 821-830 out of 1077
A
Allison
05/16/18
Great Service
Explanation of problem was easy to understand and the service was great.
WM
William Manning
05/14/18
I thought I knew a little bit about web…
I thought I knew a little bit about web security till I spoke with the guys at SiteLock. I run a ministry and do not have the time to manage our site protection. I can now relax knowing the folks at SiteLock are looking out for us. They are professional and responsive and that is very important to me.
S
Suzanne
05/13/18
Jesse and Antoinette were very…
Jesse and Antoinette were very professional and helpful today. Thank you!
YM
Yvette Mueller
05/10/18
The technical representative was very…
The technical representative was very helpful even when he realized the problem was not on his side. He called the other vendor, stayed with us on the phone the entire time and our issued was solved completely. Great customer service!
PL
P.C. Little
05/08/18
Simply GREAT!
Date of experience: May 09, 2018
TL
Tamara Lombard
05/08/18
I want to send an OUTSTANDING rating to…
I want to send an OUTSTANDING rating to Jeremy Smith, the person who called me. He went above and beyond his job by encouraging me in my desire to help people. He encouraged me to want to keep going. When he called, I was on the road to questioning 'why am I doing this.' He, without knowing it, encouraged me to keep going and that I am doing my calling and purpose. I was thinking about taking down my website, but he awakened that part of me to want to keep going. Thank you, Jeremy.
PA
Paul Assiene
05/08/18
The team was amazing...We really…
The team was amazing...We really appreciate the follow up
J
Jerome
05/08/18
The service was quick
The service was quick, easy and all inclusive. The staff was polite and courteous, knew the problems with my website and made the proper recommendations and quick fix. As a company to trust they are the best.
C&
Charmaine & Brenden
05/06/18
Excellent knowledge
Excellent knowledge. Listened to my problem and were able to assist when I wasn't even sure what I was talking about. Great job.
M
Maria
05/04/18
My site was attacked by malware
My site was attacked by malware - and they had it fixed within the same day. The staff was super helpful and courteous when I spoke with them. They calmed my fears and explained everything to me very clearly. They answered all questions thoroughly and politely. A very good experience.
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