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SiteLock offers custom pricing plan
SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 71-80 out of 1077
H
Heartlungdoc
08/21/22
M.Q Was Great
M.Q. was great! My questions were answered with patience and everything was explained so that I could feel at ease with the configuration. I was told what to expect and now I just need some patience ;)
A
Anonymous
08/17/22
Night and Day Experiences
My experiences between this agent and the agent from 8/17 were night and day. The agent today was helpful, respectful, and able to solve my issue easily. The agent from yesterday was rude, patronizing, and pretended like he didn't know what to do. I am shocked by the difference in quality between tech support reps.
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Xavier
07/25/22
Very disappointed, this company has went down the drain, feels like a scam now!
I have had sitelock service many many years ago and they helped me fix my website issues and I also paid for the subscription service which was good... NOW i can not say the same. This company must have taken a really bad turn... I ordered SiteLock 911 service for my new website because i thought maybe there was some issues with my site, but it was only a hosting issue with my site and not a hack. Well before I knew that... I had already followed the instructions for setup and called the ...
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A
Andre
07/13/22
After 3 years bad Support makes me leave
I am using sitelock since 3 years now. I was happy with the service at the beginning as I didn't face mailware issues again. But in the following years the support went so bad that I am already looking for an alternative. Honestly you can almost never reach them. I always try "live" chat for days and almost never reach anyone. If you are lucky to get through you reach a first level admin who doensn't take you serious at all. Also they are most of the time not very knowledgeable. I was ...
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JC
JO CARTER
07/13/22
911 Scan = 911 Scam
I have bought the 911 Scan and am unable to login, the request a new password results in no email to my inbox and the chat function simply says that there are no agents currently available. I can't get through on the phone. I was expecting them to sort this in a day - as their website promises, but I'm left hanging, in limbo with no resolution and $169 out of pocket. No other way to describe this than a theiving scam.
BF
Brent Faulkner
06/30/22
My tech support
My tech support, VV got right on the job to respond to the issue. He informed me of what needed to be done, how long it would take, and what to expect.
RE
Rebecca Evans
06/21/22
Success!
I'd been having trouble with my site for a while. I contacted my host and they said it was a problem through sitelock. I finally made time to sit down and contact them through the chat box on their site. Chat boxes are generally slower than calls, but I preferred to take time to chat than to make a call. I never got the name of my assistant, but the assistant was very patient. I was asked to share my host username and password and I just didn't feel comfortable doing so. Instead, the ...
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MS
Md. Shaukat Hossain Badal
06/19/22
Greate and fast service
Date of experience: June 20, 2022
AU
Anonymous User
06/14/22
"I was at Shopify when my merchant used it"
What do you like best about SiteLock? They were able to create filter around their site and was easy to manage it What do you dislike about SiteLock?
NM
name mk
06/05/22
Excellent Service
Date of experience: June 06, 2022
