SiteLock Reviews in September 2026: User Ratings, Pros & Cons
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SiteLock Reviews & Ratings
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Spotsaas Editor’s POV
SiteLock paired with hosting services like HostGator provides malware scanning, DDoS protection, and vulnerability assessments. However, some customers reported that malware removal took multiple support interactions to resolve, and refund requests faced delays or denials if issues weren't resolved within stated timeframes. Before purchasing, verify in a demo ...Read more
SiteLock pros and cons
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 771-780 out of 1077
CH
Cindy Howard
07/01/18
The group was very generous in…
The group was very generous in explaining what I should expect. I am pleased.
A
Anthony
06/29/18
Amazing support and Jon Contreras…
Amazing support and Jon Contreras explained the technical side so well. I am so glad my business chose sitelock and I actually do feel like I have someone on my side to help protect my business! Thank you Sitelock and especially Jon for everything!
D
Deborah
06/28/18
Excellent Technical Support to Correct Vulnerability
SiteLock contacted me to let me know that one of my websites had a potential Core CMS Vulnerability. When I called to find out what needed to be done to correct this issue, Jesse helped in correcting the issue. He was very knowledgeable and personable. By the way, I've already recommended SiteLock to 3-4 people for their websites which they are now their customers.
A
Antoinette
06/28/18
Very Helpful
The nicest, most professional people who helped me with malware on my site. They walked me through every step of the process to get to know the different tools on the dashboard and so forth. They articulated their words clearly, conveying excellent communication all throughout.
D
Deborah
06/28/18
Excellent Technical Support to Correct Vulnerability
SiteLock contacted me to let me know that one of my websites had a potential Core CMS Vulnerability. When I called to find out what needed to be done to correct this issue, Jesse helped in correcting the issue. He was very knowledgeable and personable. By the way, I've already recommended SiteLock to 3-4 people for their websites which they are now their customers.
V
Vinny
06/28/18
good service
Date of experience: June 29, 2018
J
Janet
06/27/18
Excellent Service Received!
Helped me with a threat to my website. Explained with care what they were doing and my options. Professional and friendly service.
J
Janet
06/27/18
Excellent Service Received!
Helped me with a threat to my website. Explained with care what they were doing and my options. Professional and friendly service.
PH
Paul Hogan
06/26/18
Fast response
Fast response. Knowledgeable. Flexible to meet needs of my business. Explanations were concise and transferred the consultant's expert knowledge in terms I could easily understand as a non-web security person.
PH
Paul Hogan
06/26/18
Fast response
Fast response. Knowledgeable. Flexible to meet needs of my business. Explanations were concise and transferred the consultant's expert knowledge in terms I could easily understand as a non-web security person.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].