SiteLock Reviews in September 2026: User Ratings, Pros & Cons
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SiteLock Reviews & Ratings
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Spotsaas Editor’s POV
SiteLock paired with hosting services like HostGator provides malware scanning, DDoS protection, and vulnerability assessments. However, some customers reported that malware removal took multiple support interactions to resolve, and refund requests faced delays or denials if issues weren't resolved within stated timeframes. Before purchasing, verify in a demo ...Read more
SiteLock pros and cons
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 751-760 out of 1077
RW
Refinery Water Engineering
08/05/18
Great service with very knowledgeable…
Great service with very knowledgeable people.
BK
Beniamin K
08/01/18
"A very slick, reliable and user friendly app to keep the website free from threats!"
What do you like best about SiteLock? A very easy to use and understand UI, full of usefull options and nice reporting capabilities What do you dislike about SiteLock?
RS
René S
07/23/18
"Overall great experience."
What do you like best about SiteLock? I like it that it's a service that stays in the background to take care of things, and only sends you notices when there is an issue to take care of. So far I havn't had any issues, and SiteLock seems to catch any issues, that other scanners that I use doesn't.
KB
K Bailey
07/23/18
I just experienced the most pain free…
I just experienced the most pain free support chat with SiteLock. Thank you for fixing my website pronto and getting my site back up and running with a few simple chat conversations back and forth.
SG
Sharon Garland-Sweeten
07/19/18
great customer service
great customer service, my site is safe and secure, I receive a weekly report and I do not worry.
K
Kyle
07/18/18
Great service
Date of experience: July 19, 2018
L
Les
07/18/18
Responded quickly to my call
Responded quickly to my call. Listened to and understood the security issues/concerns that I had. Provided helpful findings and advice during the call and then ran a scan of the website.
S
Stephen
07/17/18
Customer Service Above and Beyond
Everyone has been stellar in helping address or find solutions to issues over the past few years. So thankful for their help and expertise!
JL
Joshua L
07/17/18
"Solid product, great partner"
What do you like best about SiteLock? We have been setting our clients up with SiteLock's scanners for a couple of years now, and have nearly 100 clients using this solution. It's extremely helpful in ensuring security, and their team is very reactive.
M
Miguel
07/16/18
Clear and knowledgeable
Clear and knowledgeable. It was a great experience.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].