SiteLock Reviews in September 2026: User Ratings, Pros & Cons
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SiteLock Reviews & Ratings
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Spotsaas Editor’s POV
SiteLock paired with hosting services like HostGator provides malware scanning, DDoS protection, and vulnerability assessments. However, some customers reported that malware removal took multiple support interactions to resolve, and refund requests faced delays or denials if issues weren't resolved within stated timeframes. Before purchasing, verify in a demo ...Read more
SiteLock pros and cons
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 741-750 out of 1077
E
Eddy
08/08/18
Great service
Date of experience: August 09, 2018
SM
Susan Morton Leonard
08/07/18
I depend on, and recommend, SiteLock
I depend on SiteLock for all my clients' web security needs. I trust them and would recommend them. Excellent and speedy customer service.
SK
Shailesh Kumar
08/07/18
Sitelock plan are affordable and smart…
Sitelock plan are affordable and smart malware scanner is amazing. But there is a problem with support. All other things are great... I am enjoying and I hope sitelock never despair me
AD
Alan Dodd
08/07/18
I had an issue
I had an issue, contacted on support, got a number, but no follow up. I have no idea what was done and got another “spam” item that I I just deleted. Am a little puzzled.
SM
Susan Morton Leonard
08/07/18
I depend on, and recommend, SiteLock
I depend on SiteLock for all my clients' web security needs. I trust them and would recommend them. Excellent and speedy customer service.
TL
Tinker Lindsay
08/06/18
Shawn was great
Shawn was great - clear with his questions and his solutions.
TL
Tinker Lindsay
08/06/18
Shawn was great
Shawn was great - clear with his questions and his solutions.
A
Aisha
08/06/18
Great company
Great company. Phenomenal customer service
A
Aisha
08/06/18
Great company
Great company. Phenomenal customer service
RW
Refinery Water Engineering
08/05/18
Great service with very knowledgeable…
Great service with very knowledgeable people.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].