SiteLock Reviews in September 2026: User Ratings, Pros & Cons
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SiteLock Reviews & Ratings
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Spotsaas Editor’s POV
SiteLock paired with hosting services like HostGator provides malware scanning, DDoS protection, and vulnerability assessments. However, some customers reported that malware removal took multiple support interactions to resolve, and refund requests faced delays or denials if issues weren't resolved within stated timeframes. Before purchasing, verify in a demo ...Read more
SiteLock pros and cons
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 731-740 out of 1077
FO
Fee O'Shea
08/10/18
Great Company To Work With.
I have found SiteLock to be very helpful and supportive. Having had malware detected they were able to fix the problem quickly and efficiently. They advised me the best way to secure my site that fits within my budget. This has given me peace of mind and allows me to get on with my business. I do not hesitate in recommending SiteLock as a security company for your online presence.
MS
Manuel Sheinberg
08/10/18
Good Service And great personalize…
Good Service And great personalize attention
S
Scott
08/08/18
Decent products, but poor response time to issues / fixes vs. sales promises
Their products looked great and seemed to have the service that would solve my problems quickly. However, their support team was not as responsive to emails and issues that were raised. I signed up for multi-site product and their sales team claimed that each site would be manually cleaned and then enabled for a scanner but only one site was manually cleaned. I communicated with the sales team and support team that the sites were not cleaned but they indicated that they were. I ended up ...
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NH
Nick H
08/08/18
"Great Experience and Relationship with SiteLock"
What do you like best about SiteLock? After working with SiteLock, the past two and a half years that I've been with El Pollo Loco, I like the professionalism I've experienced with the company and feeling that is displayed to me of having our best interest in mind when it comes to our security.
S
Shawn
08/08/18
Every representative I worked with has…
Every representative I worked with has been courteous, knowledgeable, and generous with time spent explaining the process. The explanations were clear and extensive.
E
Eddy
08/08/18
Great service
Date of experience: August 09, 2018
DD
Dawn Dodge
08/08/18
Wonderful
Y'all are so great..my lack of experience is handled with kindness and respect. And I thank you for all you di
S
Shawn
08/08/18
Every representative I worked with has…
Every representative I worked with has been courteous, knowledgeable, and generous with time spent explaining the process. The explanations were clear and extensive.
NH
Nick H
08/08/18
"Great Experience and Relationship with SiteLock"
What do you like best about SiteLock? After working with SiteLock, the past two and a half years that I've been with El Pollo Loco, I like the professionalism I've experienced with the company and feeling that is displayed to me of having our best interest in mind when it comes to our security.
DD
Dawn Dodge
08/08/18
Wonderful
Y'all are so great..my lack of experience is handled with kindness and respect. And I thank you for all you di
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].