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SiteLock - Website Security Software

SiteLock Reviews in June 2026: User Ratings, Pros & Cons

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3.8

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SiteLock Reviews & Ratings

3.8

Very Good

Based on 985 ratings & 1077 reviews

Rating Distribution

Excellent

(880)

Very Good

(39)

Good

(19)

Poor

(7)

Terible

(132)

Spotsaas Editor’s POV

SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more

SiteLock pros and cons

  • Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.

  • Knowledgeable and patient support staff who provide thorough explanations and guidance.

  • Quick turnaround time in resolving issues and offering solutions.

  • Professionalism and kindness exhibited by the support team.

  • Some customers faced difficulties in resolving malware issues despite paying for services.

  • Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.

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Showing 721-730 out of 1077

JT

Jeffrey Topping

08/15/18

3 out of 5

Service works but not sure about pricing

To start - the sitelock service does work, but I feel they also take advantage of customers in a vulnerable situation. I purchased sitelock through my host, which is a sitelock partner. My hosting support connected me with a sitelock representative and I stated I wanted the fix plan to scan and eliminate malware from my sites for $8 a month. I was told that the particular plan is not available and I had to get another plan for $40 a month. Since I have never had a problem on any of my sites ...

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MP

Marc P

08/15/18

4 out of 5

"La gran protección a tu alcance "

What do you like best about SiteLock? Una de las ventajas de tener Sitelock en mi sitio web es que ya cuenta con el reconocimiento y el prestigio, más que suficientes a nivel mundial, con lo que me permite salvaguardar la credibilidad de mi sitio sin importar desde donde ingresen mis visitantes o usuarios. Otro beneficio que ofrece Sitelock es que acelera el tiempo de carga de la información que se aloja en mi sitio hasta en un 50% y con ello, ayuda a que mis visitantes se mantengan ...

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M

mcgowan

08/15/18

5 out of 5

Service par excellence

James and Jason could not have been more helpful. There was a technical glitch on my web host site and I assumed I was the one at fault. I spent ages trying to figure it out. When I chatted with Jason and then James, they immediately sorted everything out for me. Big relief. They deserve a pay rise!

S

Sandra

08/15/18

5 out of 5

They were fast

They were fast, easy to understand, and reasonably priced.

MO

Minds of Music

08/13/18

1 out of 5

When I use site lock my site slows…

When I use site lock my site slows way down. Not sure why, all I know is, when I disconnect the service the site works fine. Also, any time that I've gotten a notification of something wrong with my smart scanner or otherwise, I call in and the representatives never have a clear cut solution or anything that tells me for sure the problem has been solved. I just have to trust sitelock on to many levels. Not worth the worry. Need to find a Way to give customers a more piece of mind.

DB

Doona Baxter

08/12/18

5 out of 5

SiteLock is Awesome!

I must admit, I was hesitant at first to sign up, but I am really glad I did! SiteLock's customer service is very responsive, courteous, and patient. I am very satisfied with the results and will continue to have the SiteLock for my business website. Thanks!!!

DT

Douglas Thompson

08/10/18

5 out of 5

Since getting Site Lock have had no…

Since getting Site Lock have had no problems with my Website.....Just expensive with the difference in Canadian money..........other than that no complaints. Would recommend.

VC

VIDEO CAM REPAIR

08/10/18

5 out of 5

so far so good

Date of experience: August 11, 2018

MS

Manuel Sheinberg

08/10/18

5 out of 5

Good Service And great personalize…

Good Service And great personalize attention

FO

Fee O'Shea

08/10/18

5 out of 5

Great Company To Work With.

I have found SiteLock to be very helpful and supportive. Having had malware detected they were able to fix the problem quickly and efficiently. They advised me the best way to secure my site that fits within my budget. This has given me peace of mind and allows me to get on with my business. I do not hesitate in recommending SiteLock as a security company for your online presence.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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