SiteLock Reviews in September 2026: User Ratings, Pros & Cons
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SiteLock Reviews & Ratings
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Spotsaas Editor’s POV
SiteLock paired with hosting services like HostGator provides malware scanning, DDoS protection, and vulnerability assessments. However, some customers reported that malware removal took multiple support interactions to resolve, and refund requests faced delays or denials if issues weren't resolved within stated timeframes. Before purchasing, verify in a demo ...Read more
SiteLock pros and cons
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 711-720 out of 1077
PB
Prince Bonhomme
08/27/18
Phenomenal service
Consistently amazing service. Products work and it's worth getting just for the support alone
SV
suzanne vachon
08/26/18
Luis Walker was a great help to me
Luis Walker was a great help to me, probably the most knowledgeable I talked with at SiteLock so far. Thanks
KS
Ken Stavast
08/24/18
Thanks for getting our site back up and…
Thanks for getting our site back up and running
J
Jake
08/24/18
SiteLock is a Savior
Juan Carlos, Mike, Shane and Ethan were all incredibly helpful and a pleasure to work with on this initiative. I would suggest that anyone dealing with malicious software or infected files immediately reach out to the SiteLock team!
R
Ron
08/23/18
They are fixing some issues I had.
Date of experience: August 24, 2018
S
Sti4530ub!
08/23/18
Everyone was so helpful
Everyone was so helpful! thank you!
J
Jolayne
08/22/18
Thank you 😊
Thank you for your help excellent service and very friendly people
NC
Nina Cunningham
08/21/18
This is what I wrote to Samantha…
This is what I wrote to Samantha Nelson: Thank you so much for all your time, patience and support. You were outstanding in all respects throughout this prolonged, and therefore, frustrating ordeal. I can't tell you how much I appreciate your help. I also want to thank Ethan Hillis who did a great job of helping me to set up and navigate my Sitelock dashboard.
D
Daniel
08/20/18
These folks were great!
These folks were patient, easy to understand, gave me options, took as long as I needed.
MR
Mr. Rabbani
08/18/18
Thank you very much for everything
Date of experience: August 19, 2018
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].