SiteLock Reviews in September 2026: User Ratings, Pros & Cons
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SiteLock Reviews & Ratings
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Spotsaas Editor’s POV
SiteLock paired with hosting services like HostGator provides malware scanning, DDoS protection, and vulnerability assessments. However, some customers reported that malware removal took multiple support interactions to resolve, and refund requests faced delays or denials if issues weren't resolved within stated timeframes. Before purchasing, verify in a demo ...Read more
SiteLock pros and cons
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 701-710 out of 1077
DB
Dora Brown
09/09/18
The greatest gift I gave myself when I…
The greatest gift I gave myself when I first decided to set up a website was to get Sitelock. From the beginning of our “relationship”😘SiteLock has been more reliable than 💕, friend, and the like. I would recommend Sitelock even to my Nemesis😡since Sitelock has thwarted all attempts... Seriously, Sitelock🕺💃🤗⭐️⭐️⭐️⭐️⭐️
M
Michael
09/05/18
Awesome team at Sitelock
The entire staff from the website security consultant through the technician were professional and walked me through the entire process and made it very easy. Great job!
R
Rhonda
09/05/18
friendly and help me understand what I…
friendly and help me understand what I don't understand
JS
John Scoular
09/04/18
Video Production Company hesitant at first - but now have peace of mind.
We run a small video production company and have had websites for over 10 years and we've never been hacked, (that I know of) The last couple months that changed. I tried to clean up the site myself with blue host my hosting company, but the hack came back. Our site full of beautiful images and videos was now a white page with Chinese characters and Chinese advertising all over it. It was no longer my site. I researched and found negative reviews and comments about Site Lock but Bluehost ...
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JP
Jamie Proctor-Brassard
09/03/18
Deceiving sales tactics, dishonest product offerings and overpriced product I didn't need
I feel I was up-sold on a package I didn't need - and haven't seen any positive traction from it. I was promised help with a SSL certificate, never was it explained that was an additional fee through my host and that you would *help* set it up. My site is slower than ever, and yesterday's TrueShield stats were worse than before.
P
Patrick
09/01/18
John was very very very very helpful.
Date of experience: September 02, 2018
JR
Jordi Rivero
08/30/18
Excellent support
Date of experience: August 31, 2018
R
Ron
08/30/18
Amazing customer service with great…
Amazing customer service with great support, response. Theyre very helpful and friendly.
M
Michael
08/28/18
Great customer service
Great customer service. Allen and Kevin were extremely helpful!
SC
Sam Clarke
08/27/18
Very professional and friendly
Date of experience: August 28, 2018
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].