SiteLock Reviews in June 2026: User Ratings, Pros & Cons
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SiteLock Reviews & Ratings
Spotsaas Editor’s POV
SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
SiteLock pros and cons
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 691-700 out of 1077
R
Ruben
09/16/18
Great service
Date of experience: September 17, 2018
B
Bruno
09/16/18
usefull service
usefull service, quick and efficient. very clear and trustfull. Had a shut down of my website for 20 min and everything went activated and worked well after this delay.
G
Galo
09/14/18
Work very fast
Work very fast, and the issue was fixed
HX
Henry Xian
09/13/18
Thank you so much!
Date of experience: September 14, 2018
AL
Alix L
09/13/18
My site had malware and was taken down…
My site had malware and was taken down by my hosting company. I was help hostage by internet hackers and felt helpless until I spoke with someone at Sitelock. My small business was feeling the effects of no site even though only 24 hours had passed. Sitelock quickly had my site free of malware within 4 hours and I was able to call my hosting company right away and they restored service asap. Now I can sleep tonight! thank you!
J
Jay
09/11/18
Allie nailed it
Allie listened, followed up, taught me some things and resolved the issue. I appreciate her work. Thank you.
S
Stephen
09/11/18
The SiteLock team crushed it and fixed…
The SiteLock team crushed it and fixed some big headaches re: a malware attach on multiple sites we're responsible for. Very thankful for Katy's help as she cleaned the malware- she was incredible and communicated with us like a champ. Chase was great as well in getting things kicked off for us.
JA
Jo Ann
09/10/18
We received excellent customer service…
We received excellent customer service and assistance when we needed it most. I would highly recommend their services!
A
Albert
09/09/18
They solved a malware problem in a…
They solved a malware problem in a short time, while the other companies supposedly helping strung me along for four days.
S
Stella
09/09/18
Thank you!
Thank you!! took about 3 hours to correct issues very helpful thank you!!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].