SiteLock Reviews in September 2026: User Ratings, Pros & Cons
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SiteLock Reviews & Ratings
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Spotsaas Editor’s POV
SiteLock paired with hosting services like HostGator provides malware scanning, DDoS protection, and vulnerability assessments. However, some customers reported that malware removal took multiple support interactions to resolve, and refund requests faced delays or denials if issues weren't resolved within stated timeframes. Before purchasing, verify in a demo ...Read more
SiteLock pros and cons
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 661-670 out of 1077
M
Melissa
10/17/18
Start lock has been hours with me on…
Start lock has been hours with me on the phone open me to resolve issues with my website that were not caused by them. Because of their Passion for providing a good service I feel I am keeping my hard work protected online. Thank you for providing a good service
C
Candace
10/17/18
Very helpful when answering all…
Very helpful when answering all questions
G
Glenn
10/16/18
Excellent Service Team
Excellent Service Team, extremely helpful.
T
Thomas
10/15/18
Awesome service
Awesome service. Best Webhost there is period.
G
George
10/11/18
Great proactive services
Great proactive services, including Scott, Dee, Chelsea, Jack. Would (and have ) recommend them to any website owner.
JC
Joan C. Virta
10/10/18
I always receive good old-fashioned…
I always receive good old-fashioned customer service. And that's difficult to find in this day and age! Knowledgeable, adept at finding problems and taking the appropriate steps to quickly rectify them - what a team. Thank you for always being there!
C
customer
10/09/18
it's too early to tell
it's too early to tell, but if the site works as well and completely as the staff, we have a winner...
MA
Mr Angus Millar
10/09/18
Extremely fast and efficient and…
Extremely fast and efficient and totally professional
DS
Daniel Shaw
10/03/18
They got it done
They got it done, quickly. Very good service.
J
Jim
10/03/18
Shannon was extremely helpful and…
Shannon was extremely helpful and profession. Great service. Thanks
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].