SiteLock Reviews in September 2026: User Ratings, Pros & Cons
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SiteLock Reviews & Ratings
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Spotsaas Editor’s POV
SiteLock paired with hosting services like HostGator provides malware scanning, DDoS protection, and vulnerability assessments. However, some customers reported that malware removal took multiple support interactions to resolve, and refund requests faced delays or denials if issues weren't resolved within stated timeframes. Before purchasing, verify in a demo ...Read more
SiteLock pros and cons
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 651-660 out of 1077
D
Don
11/03/18
It took five days back and forth with…
It took five days back and forth with Bluehost but the site is up. Thank you
KW
Kris White, Founder & MD, Talking Heads Online Ltd
11/01/18
These Guys Rock!
James, Thomson and the Team, really got me out of a tight spot! I was having contstant problems with faulty plugins whilst developing my wordpress site and my host couldn't detect a problem... Then these guys swooped in and came to my rescue, getting rid of the malicious software and securing my site within a day! I am launching a charity before Christmas - which is predominantly an online platform - and I was really beginning to think I wasn't going to make it. Now I'm back on track and my ...
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SF
Serenella Ferraro
10/29/18
They are all very professional and nice
Date of experience: October 30, 2018
SC
SiteLock Customer
10/28/18
Nice service.
Nice service. Thanks,
JW
John Williams
10/28/18
SiteLock puts a human face to queries…
SiteLock puts a human face to queries and takes the necessary steps to resolve problems
A
Angela
10/26/18
Every website deserves quality…
Every website deserves quality security! I'm glad I found Sitelock.
K
Katherine
10/24/18
Very detailed service.
Date of experience: October 25, 2018
D
Dirk
10/23/18
I was very happy with the interaction…
I was very happy with the interaction with sitelock and the service and explanations provided. Very clear in detailing what they would do and very satisfied with the whole process.
A
Anthony
10/19/18
I like the under promise over deliver…
I like the under promise over deliver on timelines. Keep up the great work on the tech side too. Thanks!
CE
Carmen Efre
10/19/18
Awesome customer service
Awesome customer service. They give the extra mile to answer questions and help you with what you really need. Thanks!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].