SiteLock Reviews in September 2026: User Ratings, Pros & Cons
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SiteLock Reviews & Ratings
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Spotsaas Editor’s POV
SiteLock paired with hosting services like HostGator provides malware scanning, DDoS protection, and vulnerability assessments. However, some customers reported that malware removal took multiple support interactions to resolve, and refund requests faced delays or denials if issues weren't resolved within stated timeframes. Before purchasing, verify in a demo ...Read more
SiteLock pros and cons
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 631-640 out of 1077
O
Oluwatobi
11/27/18
TRUST SHIELD
It was a great experience and spontaneous too. Professionally delivered without any interaction with me.
G
Gary
11/26/18
Get Sitelock now! Don't wait till your site goes down like mine did.
I had malware on my website. I called Sitelock and once I signed up, they began working on cleaning the site immediately. I feel comfortable now that Sitelock is monitoring my website.
LK
Laura Kalnina
11/25/18
Awesome support in an emergency
Awesome support in an emergency. Thank you, guys!
K
Kristin
11/25/18
Katie did a great job cleaning up the…
Katie did a great job cleaning up the website & recommending things to improve
IA
Islamwebfor all
11/23/18
sitelock charged me every week with hidden fees and they commited unauthorized transaction
They billed me extra several times. my site is not even configured at all. AVOID this service. if you use it, you will hate your life. they have hidden fees. if anyone want to see proves i have them. they even tried to charge me $1.00 which it declined. as my cc provider has told me.
C
Courtney
11/22/18
I'm glad I found them
Everyone I've spoken with has been very friendly and thorough. They've explained things in a way this non-techie person can understand. Their follow-through is very good too.
V
Vladimir
11/22/18
Good service
Date of experience: November 23, 2018
T
Timothy
11/22/18
I was p!ssed and aggravated at the…
I was p!ssed and aggravated at the situation. However, Brandon sympathized and talked reason and then Ethen fixedly issue. Basically A. That happening to your website sux B. We see it all the time C. We can fix it and here are your options for future protections D. Go to Bed, well will take care of it And dismount.
R-
Renee - Doers Consulting Alliance
11/21/18
Gilbert (Sales) and John (Service) both…
Gilbert (Sales) and John (Service) both did an excellent job. They were patient and through. They made my options clear, helped me make the required decisions, and informed me of next steps. I am confident that the issues I was dealing with will be resolved completely. THANK YOU BOTH for being amazing people and professionals.
A
Art
11/16/18
Excellent service
Prompt, effective support and, probably the biggest factor for me, live contact with a human being instead of endless messages on an answering system or references to Knowledge Base articles. If necessary they do it all for you.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].