SiteLock Reviews in September 2026: User Ratings, Pros & Cons
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SiteLock Reviews & Ratings
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Spotsaas Editor’s POV
SiteLock paired with hosting services like HostGator provides malware scanning, DDoS protection, and vulnerability assessments. However, some customers reported that malware removal took multiple support interactions to resolve, and refund requests faced delays or denials if issues weren't resolved within stated timeframes. Before purchasing, verify in a demo ...Read more
SiteLock pros and cons
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 621-630 out of 1077
DR
Denise Ramirez
12/06/18
I am very happy with sitelock people
I am very happy with sitelock people. They have gone above and beyond. From the salesperson to the engineers. In get my websit up and running after being hacked. I am very happy especially with Tom the engineer. For his excellent service and helping me recover my website. As a new customer I am looking forward to having sitelock as our website security. Thank you to Sitelock from one very satisfied customer Denise Ramirez Overlake Landscape
C
Chris
12/05/18
Fantastic customer service.
Date of experience: December 06, 2018
M
Mark
12/05/18
Great Service
Great Service, they know what they are doing. 2nd time I have had to use them to fix issues. In future I would definitely purchase up front
KR
Kay Reilly
12/04/18
Professional
Professional, friendly, courteous, helpful.
SC
SiteLock Customer
12/04/18
They are the best!
Date of experience: December 05, 2018
DS
Dale Smith
12/04/18
They walked me through the issues
They walked me through the issues, why the hosting company's initial claims were problematic, and got my issue on the road to resolution.
O
Omar
12/02/18
Your services are very distinctive
FAO: SiteLock Team, Esq. We would like to express our best wishes for your Excellent services. Hoping for your company more of progress and growth. Kind Regards, Omar Hasan Manchester, UK +44 773 945 5577
A
Andrew
12/02/18
Great customer service
Great customer service. Answered all my questions. Very quick turn around.
AD
Alan D
11/27/18
Site was infected and needed to be…
Site was infected and needed to be cleaned up. SiteLock did a great job for me. Pleasant service and tech representatives who spoke English and were understandable and efficient. So far... so good.
PE
Peter Ekstrom
11/27/18
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff. I learned a lot from you guys. Many thanks. Peter
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].