SiteLock Reviews in September 2026: User Ratings, Pros & Cons
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SiteLock Reviews & Ratings
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Spotsaas Editor’s POV
SiteLock paired with hosting services like HostGator provides malware scanning, DDoS protection, and vulnerability assessments. However, some customers reported that malware removal took multiple support interactions to resolve, and refund requests faced delays or denials if issues weren't resolved within stated timeframes. Before purchasing, verify in a demo ...Read more
SiteLock pros and cons
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 601-610 out of 1077
ZA
ZoeRose Armitage
01/30/19
Follow up TERRIBLE
Retracting original positive feedback as no customer service team member has helped or answered my emails or live chats regarding my sites status.I was amazingly told I may need to UPGRADE my plan, keep in mind for a website with zero content. All the great work done by the original sales a tech team completely tossed down the drain.
CS
Charles Stewart
01/30/19
Kudos to Thomas!
Thomas very quickly identified the issue, which was causing the problem, then fixed while I was on the phone with him. His knowledge and expertise made quick dispatch of the matter, all the while being courteous and professional. He should be recognized for the quality of his work. By the way, three separate technicians at ipage were unable to do what Thomas did. A "level three" technician at ipage sent me a detailed email describing the nature of the problem, and when I read it to Thomas, ...
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FE
Fareen Effendi
01/28/19
Great Technology Team
I had the recent pleasure of working with Thomas on an open issue and after a not-so-pleasant experience with someone in sales, Thomas was fantastic. Helpful, knowledgeable, totally an “extra-mile” kind of guy - so essentially he redeemed the first person’s mess.
S
Soheil
01/27/19
Not a great start, but, happy ending
I started with SiteLock due to a website hack. My first interaction with SiteLock wasn't great at all, however, after going back and forth through a lot of conversation with different SiteLock agents, James Giles treaded the case perfectly. Not only he fixed the technicality of the issue but also he mended the broken trust between us. Thanks James
MD
Melanie DeMore
01/27/19
Great service
I want to thank James Giles for his guidance and knowledge. I needed to adjust my service and he was extremely helpful. Kindness goes a long way.
NH
New Hope
01/25/19
excellent technical support!
Date of experience: January 26, 2019
MM
Monica Marusceac
01/24/19
Highly recommend!
Great service, nice people, good value, and great notifications. Highly recommend this company!
V
Vicki
01/24/19
Sitelock - Website Security company - No One Better!!
Great company! Stands behind their work! Would not go to anyone else for website security issues!
AD
Angela Dean
01/17/19
Tyrel was great
Tyrel was great. Very clear explanation of what had happened and how it was going to be fixed. I work with people and appreciate professional and engaged people when I need help!
AP
Angel Price
01/16/19
Thanks to Sitelock my site is back up…
Thanks to Sitelock my site is back up and has stayed up. At first I was a little apprehensive, but after learning and SEEING the value of the product, I have no objections. Thank you Sitelock for taking such good care of us.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].