SiteLock Reviews in September 2026: User Ratings, Pros & Cons
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SiteLock Reviews & Ratings
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Spotsaas Editor’s POV
SiteLock paired with hosting services like HostGator provides malware scanning, DDoS protection, and vulnerability assessments. However, some customers reported that malware removal took multiple support interactions to resolve, and refund requests faced delays or denials if issues weren't resolved within stated timeframes. Before purchasing, verify in a demo ...Read more
SiteLock pros and cons
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 581-590 out of 1077
WD
Worcester Door
02/28/19
Great experience and support from Daniel
Great experience and support. DANIEL in customer support was just incredible. He walked me through the process in getting my website up an running again. Gave me great direction and advice, he was patient and very knowledgeable.
JS
Joe Stone
02/28/19
Very professional and resourceful..
Date of experience: March 01, 2019
WD
Worcester Door
02/28/19
Great experience and support from Daniel
Great experience and support. DANIEL in customer support was just incredible. He walked me through the process in getting my website up an running again. Gave me great direction and advice, he was patient and very knowledgeable.
JN
Jay Nower
02/27/19
Great Job!
Great Job, Good Work!
BC
Bernice C Millin
02/27/19
The consultation I received from…
The consultation I received from SiteLock's consultant, Andrea, was very professional, pleasant and informative. I felt comfortable to share and discuss my website concerns and received very helpful advice. Furthermore, Andrea's description of what SiteLock's service entails and how its service protects my website from hackers and malware only confirmed that I made the right decision to subscribe to this service.
BC
Bernice C Millin
02/27/19
The consultation I received from…
The consultation I received from SiteLock's consultant, Andrea, was very professional, pleasant and informative. I felt comfortable to share and discuss my website concerns and received very helpful advice. Furthermore, Andrea's description of what SiteLock's service entails and how its service protects my website from hackers and malware only confirmed that I made the right decision to subscribe to this service.
JN
Jay Nower
02/27/19
Great Job!
Great Job, Good Work!
KS
Karen Stacey
02/26/19
I appreciate the fast response to…
I appreciate the fast response to cleaning the malware from my site and repairing infected files. The rep I worked with was very understanding and helpful.
T
Tom
02/26/19
Both Daniel and Nick were very helpful…
Both Daniel and Nick were very helpful and patient in assisting and answering all of my questions.
NL
Nicole Lytwyn
02/26/19
Always great customer service
Great service by everyone I have spoken to!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].