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SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 551-560 out of 1077
DR
David Raby
04/10/19
I checked all my options for handling…
I checked all my options for handling my website's malware infection and thought SiteLock might be my best option. I was not disappointed, in fact just the opposite. I'm very happy with my choice.
ZN
Z-zar Nav
04/10/19
Had malware with all hosting/server!
Had malware with all hosting/server and all my websites went down (over 10 websites) and they helped me out a lot. they did the scan and kept me up to date. highly recommend them. all my websites will have SiteLock from now on! this can't happen again!
LA
Ley and Leigh Creations
04/08/19
I was impressed with the professional…
I was impressed with the professional help that I received both from Mikala and Jason. They were understanding to my plight and really went out their way to reassure me that I had done nothing wrong with getting that virus - which they took care of promptly. Thank you kindly.
AK
Alessandra Kellermann
04/07/19
Clone Justin Siegel please or have him train others !
Extremely impressed with the help received by Justin Siegel today for over an hour after a huge mess with Ipowerweb and our SSL . I appreciate the time he took and the escalation of our issues so no more time was wasted as we work with suicidal vets and teens, and other critical support missions which need immediate attention and help . Thank you Site Lock - just wish you could offer us half price as a charity that pays no salaries and has very few funds but will keep its site secure for ...
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BH
Bill Hiatt
04/04/19
Excellent Security and Support
Sitelock successfully cleared a serious malware infection on my website and put in place their complete protection solution very quickly. Though there were some bumps in the road connected with migrating from another cdn to theirs, their technical support team was able to successfully resolve all issues. Phone support (faster than other methods) was able to resolve all issues, and reps were always willing to take as much time as was required.
L
Lea
04/04/19
I have found them to be very prompt and…
I have found them to be very prompt and helpful.
S
Stephanie
04/03/19
Great at explaining things and super…
Great at explaining things and super personable!
CH
Cedar Hill Botanicals
04/02/19
Very pleasant
Very pleasant, professional and patient!
J
Jagam
04/01/19
Protecting websites and online presence with TRUSHIELD web security for e-commerce or otherwise
Web security is a developing technology for making the Internet and e-commerce safer than ever before. When my website was hacked and it went offline, the hosting company (Netfirms) recommended Sitelock for assistance. Users need to become familiar with web security through personal and hands-on user-experiences in order to coordinate the web hosting service providers with web security service providers. I coordinated Sitelock and Netfirms help chat to improve the security on our Joomla ...
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JL
JP Levasseur
04/01/19
Fast
Fast, professional, courteous and able to describe everything to a beginner!
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