SiteLock Reviews in September 2026: User Ratings, Pros & Cons
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SiteLock Reviews & Ratings
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Spotsaas Editor’s POV
SiteLock paired with hosting services like HostGator provides malware scanning, DDoS protection, and vulnerability assessments. However, some customers reported that malware removal took multiple support interactions to resolve, and refund requests faced delays or denials if issues weren't resolved within stated timeframes. Before purchasing, verify in a demo ...Read more
SiteLock pros and cons
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 531-540 out of 1077
CT
christine thompson
04/25/19
Excellent Service
Site Lock helped me save eight years of hard work. I was at my wits end after a particularly vicious attack and they resolved it.
W
Will
04/25/19
Knowledgable and professional and…
Knowledgable and professional and patient! mfassetquest.com
AB
Antoine Bigirimana
04/25/19
SiteLock customer's support is outstanding.
SiteLock customer's support is outstanding. They listened to my problem and immediately went to work checking for any malware on my website. They also identified the problem and directed me to a solution. Thank you SiteLock. Antoine Bigirimana, CEO, Electronic Tools Company
AG
Alfonso Garcia
04/24/19
Exceptional
The engineers and tech team exceeded my expectations. -Everyone is super knowledge and professional. I never expected such a great service. After thoroughly fixing multiple issues, they took the time to advise and provide me with a powerful contingency plan to maintain my sites and keep them secure. Thank you!
BB
Bonnie Babneau Lawrence
04/23/19
Very pleased
They have been so helpful and everyone is so very nice!
RM
R Monga
04/23/19
100% scam site
100% scam site. We asked them to shut down our account and not charge us again and they never responded back and keep charging us every month. Finally opened a CC dispute. AVOID at any cost.
RA
Ross Adams
04/23/19
Sitelock is a scam
If you look up who owns Sitelock it is EIG conglomerate ( Endurance International Group (EIG) Hosting,) they own about 100 other companies and many hosting companies including Hostgator , along with Sitelock . this company is highly unethical. .Sitelock is a total scam . I was with GoDaddy and they give away sitelock free version when you sign up , then all of a sudden after a few months you magically get malware. if you read real reviews in forums you will find this out to be valid. My new ...
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DG
Diane Gilson
04/22/19
answered the phone promptly, found my problem within a short period of time
Loved that support answered the phone promptly, found my problem within a short period of time, and offered to fix it on my behalf. Kudos! A great customer experience.
LS
Lora Schroeder
04/18/19
Very friendly helpful staff ready to…
Very friendly helpful staff ready to listen to all my newbie problems. There is so much to learn with having a website and they made me feel confident and able to get my site secure
BG
Barry G
04/18/19
Fast professional service is what I…
Fast professional service is what I expect and that's what I got. Thank you.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].