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SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 521-530 out of 1077
AI
Arthur Ioanides
05/09/19
Friendly
Friendly, knowledgeable and efficient
PT
Peter Tympanick
05/09/19
The sales rep and technical people have…
The sales rep and technical people have been very responsive and I'm glad I'm using them to protect my website.
KC
Karla Chacon Arrazola
05/08/19
efficient and reassuring people
efficient and reassuring people, impeccable service, we hope to see our site online as soon as we have been assured.
JL
Jim Long
05/07/19
Pleasant experience
Super pleasant agents and reasonably prompt service!
B
Bob
05/06/19
PowWeb has unfortunately chosen SiteLock as default malware removal service
PowWeb has unfortunately chosen SiteLock as their preferred malware removal service. I get constant spam from SiteLock conveniently titled "Weekly Website Scanning Results" and of course they always find some "unidentified" issues on several of my domains, even after freshly deleting and re-installing the newest WordPress version! I have also used other various tools to scan for malware - I have even performed diff on all files on my server and nothing has changed, therefore my sites are ...
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OM
Ohanacraft Minecraft
05/03/19
This company helped us get our website…
Very helpful, quick, and thorough. This company helped us get our website back up and running in less than 6 hours of contacting out that it had been attacked with some serious malware. Kevin Hartmann and Ethan Hills were both extremely helpful and walked me through the steps that needed to be completed on my end so they could help our website. They helped us to find the cheapest option among the options they provided and explained everything in terms that I understood but also with detail ...
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SM
Susan Michelle Williford
05/02/19
Did everything they said they would do…
Did everything they said they would do plus more!
KW
Kevin Webster
05/01/19
Great service and fast
Great service and fast. I recommend them.
AE
Andrew Eickhoff
05/01/19
Sitelock has excellent customers…
Sitelock has excellent customers service. Their search and replace code removal, rescued me from hacking situation. Entirely endorse this product. They have deals going on now. Call them.
KD
Kelly Delgado
04/30/19
Ethan is the BEST Tech I have ever worked with!
Honestly unbelievable assistance from the support team! I have never experienced such top notch customer service from any other company and I am extremely picky. Ethan was the most helpful representative I have ever spoken to. All of the Techs and Reps for that matter! I have talked to customer service and technical support teams for GoDaddy, for Bluehost, and for several other companies that I work with and let's say NO comparison. I called in another time with a different concern and ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
