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SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 511-520 out of 1077
KL
Kevin Labat
05/23/19
Quality Service
Responsive, knowledgeable, and effective.
JM
Joshua Murphy
05/23/19
Great service and very knowledgeable!
Date of experience: May 24, 2019
VW
Van Williams
05/23/19
The team was really helpful
The team was really helpful. The service is great. As far as I know my site is up and running again and free of malware.
DO
Damilola Oluwatoyinbo
05/20/19
Very polite and professional staff
Very polite and professional staff. Keen to understand and eager to help. They were really concerned about my request and they treated my matter with speed. Highly recommended.
MM
Mike McGaffey
05/16/19
You guys rock
You guys rock. A little expensive, but this day and age it is necessary.
KM
Keri Montgomery
05/16/19
Super helpful technicians
Super helpful technicians - friendly, efficient and used language that wasn’t too technical. Definitely recommend
M
Michael
05/16/19
We were infected with a Malware attack…
We were infected with a Malware attack and we got in touch with SiteLock and in under three hours, our website was clean and running properly! Highly recommend using SiteLock to secure your website!
SW
Sandra Wayne
05/16/19
I'd give you five and probably should…
I'd give you five and probably should based upon my experience so far - just want to give it a bit more time. VERY impressed.
A
Antreina
05/12/19
All I can say is WOW
All I can say is WOW! The assistant I had was very valuable in making a decision about the security for my website. The words I have right now are, "Don't do business without SiteLock" Awesomeness!
DL
Debora Love
05/10/19
Professional and compassionate in…
Professional and compassionate in dealing with a high anxiety situation.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
