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SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 491-500 out of 1077
KC
Karen Campbell
06/21/19
The quick response time and…
The quick response time and comprehensive, yet easy to understand explanations of both the problem and the solutions to it were very professional, helpful, and calming. I was very upset when the malware hit my website, so I really appreciated the thoroughness of everyone who helped me. Also, they just never quit until my problem was solved. It was a relief to be treated with courtesy, kindness, and real expertise. It made a big difference to me not to be treated like a number. I worked in ...
Read more
KC
Karen Campbell
06/21/19
The quick response time and…
The quick response time and comprehensive, yet easy to understand explanations of both the problem and the solutions to it were very professional, helpful, and calming. I was very upset when the malware hit my website, so I really appreciated the thoroughness of everyone who helped me. Also, they just never quit until my problem was solved. It was a relief to be treated with courtesy, kindness, and real expertise. It made a big difference to me not to be treated like a number. I worked in ...
Read more
BD
Bre Davis
06/20/19
My website had crashed and was not…
My website had crashed and was not knowledgeable on technical side of the house. The team walked me through problem step by step and advised me of choices for better security of my website. I'm able to update my website, review product to ensures customers can see products
BD
Bre Davis
06/20/19
My website had crashed and was not…
My website had crashed and was not knowledgeable on technical side of the house. The team walked me through problem step by step and advised me of choices for better security of my website. I'm able to update my website, review product to ensures customers can see products
MM
Melissa Marchand
06/19/19
Service that goes over and above
As always, my SiteLock security analyst was extremely helpful and went over and above to help me resolve an issue that had only a peripheral SiteLock/security component. She provided some valuable insights into my problem and adjusted my firewall to help ameliorate the situation.
DN
Daniel Nixon
06/19/19
Fast
Fast, informative, and helpful!
MM
Melissa Marchand
06/19/19
Service that goes over and above
As always, my SiteLock security analyst was extremely helpful and went over and above to help me resolve an issue that had only a peripheral SiteLock/security component. She provided some valuable insights into my problem and adjusted my firewall to help ameliorate the situation.
DN
Daniel Nixon
06/19/19
Fast
Fast, informative, and helpful!
IR
Ivan Ramirez
06/17/19
Good service, best tech support team, excellent... Can't say less!!!
Very pleased with the service and human quality of the people who attend me!
GS
Gary Sullivan
06/17/19
Excellent response from Thomson.
Date of experience: June 18, 2019
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
