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SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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EF
Erika Frensley
07/23/19
Good honest analysis of the best route…
Good honest analysis of the best route going forward as far as payment plans and security options. Very glad they work with many organizations and understand the scrambling for approvals and payments!
SS
Sri Sairam Subhayatra
07/22/19
Excellent back end support....
Date of experience: July 23, 2019
G
Gloria
07/18/19
EXCEPTIONAL SERVICE
If your website is important to you I highly recommend this company to insure that it is protected. They will answer all of your questions and they have exceptional service. They helped me recover and protect number of my websites after they were infected with malware and shut down by my server. It is nice to be able to rest easy knowing that my websites are safe and protected.
EO
E. Ortiz
07/17/19
Excptional Service.
Prompt attention, knowledgeable, please customer service experience.
RK
Robert K. Green
07/16/19
Site Lock is top-notch
Site Lock is top-notch! They do what they say they will do and for a very reasonable price. I have the $69.99 plan and feel that price is very fair for the services I receive. Excellent customer service is an evident priority. I'll look forward to receiving the same excellent service as time goes on. Thank you!!!
PN
Phyllis Nabhan
07/16/19
Great Customer Service
Great Customer Service! Friendly, very helpful and knowledgeable help from Alexander Herbert. He successfully updated my account.
EO
Erick Oribio
07/16/19
Samantha provide me an outstanding…
Samantha provide me an outstanding services . She is great. Super great!!
BD
Bruce Danielson
07/15/19
Very good customer service.
Date of experience: July 16, 2019
JP
J P
07/11/19
Above and beyond! If still exists!
Eric nailed it today. On several fronts he provided above and beyond customer service to this non-tech savvy novice. Thank you for not treating me like a newbie. Thank you for calling me back. Thank you for meeting me where I was, landing the sale, and answering immediately. I considered going with a competitor but there was no working phone number for support. Just online tickets. He repped SieLock well tonight. My stress is gone thanks to him. Just thought someone should know!
KW
Katri Walker
07/08/19
Brilliant customer service & support
I had a terrible malware virus across my whole server which I had attempted to eliminate manually but couldn't. Aside from being very nice people, Michael and John at SiteLock were thoroughly professional and patient and got all my sites clean and back up and running safely and securely in less than 24 hours. Highly recommended.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
