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SiteLock offers custom pricing plan
SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 461-470 out of 1077
AM
Alex McMillan
07/31/19
Awkard to cancel
I took a plan out from sitelock, ended up not using it. Wanted to cancel the subscription, not asking for a refund just so the next month i would not be billed. I was on live chat for over 30 minutes and i kept asking to cancel they kept ignoring my messages and trying to keep me on the plan asking what service i was using, what security i had in place, what i planned to do if my site got blacklisted. I was told you couldn't cancel via the portal for security but in the live chat wasn't ...
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JO
Jeff O'Connor
07/30/19
Very helpful and friendly…
Very helpful and friendly correspondence. Everything quickly and easily handled without a hitch. Thank you!
SJ
Sheila Johnson
07/30/19
thank you
thank you, and many thanks too. I look forward in your company assisting me in the future
M
Meridith
07/29/19
This was the second time in 3 years…
This was the second time in 3 years that we have been "Hacked". And it came at a critical time in our season also for the second time. I could not ask our web designer to totally redo the website again. This will keep our site clean and prevent this from happening again. The Customer Service was great and the Techs did a good job! Thank you!
MH
Michelle Hrycko
07/29/19
I thought they were going to avoid me…
I thought they were going to avoid me over ways to reduce my bill or deny the request altogether. However, Samantha promptly gave me options and my plan was changed the bill reduced.
LJ
Lavonne Johnson
07/28/19
The young lady was professional
The young lady was professional, friendly and patient.
C
Consumer
07/26/19
Friendly and efficient staff!
Actual competent staff that help you figure out a problem and with more knowledge than the host company of your website! I would recommend them every time!! Thank you Scott and Andrea for your help!
VT
Vanessa Temple
07/26/19
Amazing support
Date of experience: July 27, 2019
JM
Jenny Myers Ahlstrom
07/25/19
Thank you
Thank you! Richelle Eckert was totally amazing in helping us get these issues fixed immediately. Great job Richelle!
TM
Teresa Marie Tobin
07/23/19
Helpful staff
Had a problem with my website and found SiteLock staff very responsive to my questions and helpful in finding a solution..
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