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SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 451-460 out of 1077
CD
Cyndie DeRidder
08/06/19
Confidence restored
In working with a previous sales person last year, I felt I had been over-sold coverage and I was very skeptical that I could trust the information I was receiving. I called to cancel my subscription, but I found Sam to be forthcoming and helpful. She understood the level of security I actually need and made recommendations accordingly. My confidence has been restored.
JS
John Stevenson
08/05/19
Tyrell Foard was incredibly helpful in…
Tyrell Foard was incredibly helpful in finding a resolution to my website problem. The issue was resolved quickly and I was very happy with the end result.
P
Paula
08/05/19
Jonathan was a huge help today and very…
Jonathan was a huge help today and very courteous and kind. Thank you again, Jonathan!
TW
Tom Watson
08/04/19
Excellent customer service...
Date of experience: August 05, 2019
JJ
Jennie Jaturapatporn
08/04/19
Chelsey was super helpful answering all…
Chelsey was super helpful answering all my questions regarding my SiteLock subscription. She went above and beyond to accommodate to my needs. I appreciated her help very much!
JS
Jeff Stern
08/04/19
SITELOCK makes it happen
I had a malware problem and SiteLock fixed it IMMEDIATELY. They've been great to work with and treated my problem as their problem. I highly recommend them.
RR
Ron Rusay
08/01/19
SiteLock & Bluehost Services
The information and services provided by SiteLock were timely, accurate, and highly professional, which expedited sound choices in solving a serious malware problem. SiteLock is my Web services provider's (Bluehost) recommended partner. They both offer high level support and services with competitive, reasonable charges. Recommend both for consideration.
NH
Natural Hair Natural Care
07/31/19
Monitors site
Monitors site. If malware found notifes and immediately resolves.
CC
CollectPlus Customer
07/31/19
Hackers beware! your toast.... We were advised to go to these guys
Hackers beware! your toast.... We were advised to go to these guys to sort out multiple Hostgator security issues which led to access to our site for hackers to exploit; it looks like all the malware etc. is cleared up, good work guys.
WM
Waldo Moraga
07/31/19
They did a great job protecting my…
They did a great job protecting my website, but I think it's a little expensive, specially for small companies like mine.
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