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SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 421-430 out of 1077
TP
Tracy Palazzo
08/23/19
Helpful and quick response to a scary…
Helpful and quick response to a scary malware situation that came out of nowhere.
TT
Tim Tallon
08/23/19
Danielle was helpful and personable
Danielle was helpful and personable. A valuable asset to say the least.
D
David
08/21/19
Danielle was very helpful
Danielle was very helpful, knowledgeable, personable and patient in explaining the dashboard and setting it all up. Thank you for your time.
KP
Kristine P
08/21/19
100% stress free security
Friendly and knowledgeable representatives, who make the security, recovery and monitoring of your site 100% stress free. Love this service. Comes at a fair and competitive price.
NV
Nelinia Varenas
08/21/19
Danielle Hansen provided excellent
Danielle Hansen provided excellent, prompt, courteous, and cheerful service. She was a pleasure to speak with and efficiently addressed my concerns with charm and grace. I would gladly work with her in the future.
BD
Brent Degenhardt
08/20/19
thank you for your help
Date of experience: August 21, 2019
GG
Gary Greaser
08/20/19
Site Clean Up
Site is clean and working fine.
HD
Henri Deschamps
08/20/19
Great work & support
Date of experience: August 21, 2019
IE
ibrahim elmelegy
08/20/19
Thank you
Thank you for your efforts
CT
Charles Trottier
08/20/19
Much of the problem on my site was a…
Much of the problem on my site was a new experience. Customer support was very responsive through the whole process.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
