SiteLock Reviews in September 2026: User Ratings, Pros & Cons
Secure your website with the power of SiteLock.
Add to compare
SiteLock offers custom pricing plan
SiteLock Reviews & Ratings
Are you using SiteLock?
Spotsaas Editor’s POV
SiteLock paired with hosting services like HostGator provides malware scanning, DDoS protection, and vulnerability assessments. However, some customers reported that malware removal took multiple support interactions to resolve, and refund requests faced delays or denials if issues weren't resolved within stated timeframes. Before purchasing, verify in a demo ...Read more
SiteLock pros and cons
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
Filter results
Sort by :
Showing 411-420 out of 1077
MV
Mama Vega
08/31/19
Very polite
Very polite, explained the process in extreme detail that was easily understood.
ES
Executive Sponsor in Real Estate
08/30/19
"Not clear with the terms and conditions"
What do you like best? T_Froad's, great customer service. He was willing to help and did it very fast.
AU
Anonymous User
08/30/19
"Not clear with the terms and conditions"
What do you like best about SiteLock? T_Froad's, great customer service. He was willing to help and did it very fast. What do you dislike about SiteLock?
C
Christina
08/29/19
Excellent choice
Excellent choice! Totally recommended! Very helpful personnel and fully satisfied my needs. Fixed my hacked page in no time and keep securing it! Thank you Joseph and Samantha!
BS
Barbara Stull
08/28/19
James, amazing as ever!
James as usual has my best interest at heart. He gave me the information needed so I could make an educated decision. Always getting me the best price so I can enjoy the benefits of SiteLock for my website, and my customers!
KB
Kathy Benson
08/28/19
Great Service!
Chelsea was friendly, knowledgeable, patient & efficient! I’m not sure if I need your products, because it’s not stopping the same problem I hired you for, but Chelsea was AWESOME!
JW
Jeanette Wilson
08/28/19
Site Lock was incredibly helpful
The Site Lock representative was very helpful - even though some of our issues needed to be resolved by the company that hosts our website. It helped a great deal that we could speak with the tech support for our website host as a three-way conversation. I would highly recommend this company.
BS
Bj S
08/28/19
From the very start Site Lock was…
From the very start Site Lock was helpful, with great customer service and was able to put me on a monthly plan, unlike their main competitor that only offered one-year PIF for the same service...
JW
Justin Williams
08/27/19
Professional and easy to talk to.
Professional, easy to talk to, and clear in their descriptions of what needs to be done to solve my issues.
MM
Michele Morris
08/26/19
Excellent Service!
Thank you for your prompt handling of this matter!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].