SiteLock Reviews in September 2026: User Ratings, Pros & Cons
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SiteLock Reviews & Ratings
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Spotsaas Editor’s POV
SiteLock paired with hosting services like HostGator provides malware scanning, DDoS protection, and vulnerability assessments. However, some customers reported that malware removal took multiple support interactions to resolve, and refund requests faced delays or denials if issues weren't resolved within stated timeframes. Before purchasing, verify in a demo ...Read more
SiteLock pros and cons
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 401-410 out of 1077
DC
Dew Claw
09/09/19
So nice to talk to real helpful people on the phone.
Site security can be stressful for us non- techie types, but working with your support people made it much easier. Today I spoke with 3 associates. Starting with Johnathan in tech support, then Marilyn, and lastly Chelsey Logwood. All three were excellent to work with. Each took the time to explain things clearly to me and were very patient educating me on technical issues as well as SiteLock services. I was also very impressed with how well the transitioned me. In each case when I was ...
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MB
Maria Brazda
09/07/19
Alex was patient and experienced!
Alex was patient, informed and professional. It was a pleasure working with him. Maria Brazda
JC
Jose Canto
09/06/19
Excellent service
Date of experience: September 07, 2019
RC
Roger Colton
09/06/19
Justin was helpful and resolved my…
Justin was helpful and resolved my outstanding issues.
MK
Mark K
09/06/19
Super helpful
I canceled my subscription since I'm closing my website down for an indeterminate time. Justin was prompt, friendly, and professional in getting everything checked out and processed. No complaints!
LJ
L. Jones
09/05/19
Very Happy with my service
Alexander explained the tiered Site Lock service in a way that I can understand (I am not tech-savvy!), and I didn't feel as though he was rushing me off the phone, as some customer agents tend to do. Overall, I am very happy with my Site Lock service.
C
Customer
09/04/19
Danielle Hanson was very helpful…
Danielle Hanson was very helpful resolving a billing and changeover issue
KW
Kari Wolfe
09/04/19
Thank you!
Thank you! Thank you for helping me with what I thought was a dire situation. Everyone was kind and knowledgeable.
GJ
Gabrielle Jordan
09/03/19
Excellent customer service!
SiteLock has excellent customer service from the first person who immediately transferred me to the correct department, to the rep who solved my issues. No fuss! No upselling! Just what I needed, quick and easy. Thank you for that!!
DD
Dean Devries
09/02/19
My site is being scanned at the moment…
My site is being scanned at the moment and I’m waiting for it to go online
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].