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SiteLock offers custom pricing plan
SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 401-410 out of 1077
D
DaNel
09/09/19
friendly and helpful
Date of experience: September 10, 2019
MB
Maria Brazda
09/07/19
Alex was patient and experienced!
Alex was patient, informed and professional. It was a pleasure working with him. Maria Brazda
MK
Mark K
09/06/19
Super helpful
I canceled my subscription since I'm closing my website down for an indeterminate time. Justin was prompt, friendly, and professional in getting everything checked out and processed. No complaints!
JC
Jose Canto
09/06/19
Excellent service
Date of experience: September 07, 2019
RC
Roger Colton
09/06/19
Justin was helpful and resolved my…
Justin was helpful and resolved my outstanding issues.
LJ
L. Jones
09/05/19
Very Happy with my service
Alexander explained the tiered Site Lock service in a way that I can understand (I am not tech-savvy!), and I didn't feel as though he was rushing me off the phone, as some customer agents tend to do. Overall, I am very happy with my Site Lock service.
KW
Kari Wolfe
09/04/19
Thank you!
Thank you! Thank you for helping me with what I thought was a dire situation. Everyone was kind and knowledgeable.
C
Customer
09/04/19
Danielle Hanson was very helpful…
Danielle Hanson was very helpful resolving a billing and changeover issue
GJ
Gabrielle Jordan
09/03/19
Excellent customer service!
SiteLock has excellent customer service from the first person who immediately transferred me to the correct department, to the rep who solved my issues. No fuss! No upselling! Just what I needed, quick and easy. Thank you for that!!
DD
Dean Devries
09/02/19
My site is being scanned at the moment…
My site is being scanned at the moment and I’m waiting for it to go online
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
