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SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 391-400 out of 1077
RS
Rick Smith
09/12/19
Your team has always been helpfull
Your team has always been helpfull. Thank you all for your support' Richard Smith
ME
Mickey Estes
09/12/19
Both John (Tech Service) and Alex…
Both John (Tech Service) and Alex (Billing) were great. Polite and very helpful.
HR
H R Martin
09/12/19
James was outstanding in being able to…
James was outstanding in being able to rectify a long standing issue we have had with the account for domain listed in the below link. Thank you for your professionalism and your swift remedy of the situation. Regards Hui Martin DigitalFront New Zealand
EW
Erin Welker
09/11/19
Justin was professional and helpful.
Date of experience: September 12, 2019
DR
Debby Rodgers
09/11/19
Sitelock is the best choice
The staff at Sitelock are polite, helpful and very effective; I would recommend them to everyone.
JS
John Scamardella
09/10/19
Great Working with Sitelock
Great Working with Sitelock! As per yoosh!
A
Arlene
09/10/19
I appreciated the help resolving my…
I appreciated the help resolving my issue professionally.
TS
Tara Schreiner
09/10/19
She helped me out BIG TIME with website…
She helped me out BIG TIME with website security. Thank you!
MB
Manuela Berrios
09/10/19
They got my website up and running…
They got my website up and running again in no time, however, there were still some issues 3 weeks later. I called and hope this will be the end of this hacking nightmare.
DC
Dew Claw
09/09/19
So nice to talk to real helpful people on the phone.
Site security can be stressful for us non- techie types, but working with your support people made it much easier. Today I spoke with 3 associates. Starting with Johnathan in tech support, then Marilyn, and lastly Chelsey Logwood. All three were excellent to work with. Each took the time to explain things clearly to me and were very patient educating me on technical issues as well as SiteLock services. I was also very impressed with how well the transitioned me. In each case when I was ...
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