SiteLock Reviews in September 2026: User Ratings, Pros & Cons
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Spotsaas Editor’s POV
SiteLock paired with hosting services like HostGator provides malware scanning, DDoS protection, and vulnerability assessments. However, some customers reported that malware removal took multiple support interactions to resolve, and refund requests faced delays or denials if issues weren't resolved within stated timeframes. Before purchasing, verify in a demo ...Read more
SiteLock pros and cons
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 391-400 out of 1077
QC
Qaiser Chaudhry
09/12/19
Competent, professional, efficient
I just spoke with Justin Jones in customer support and had the easiest time ever explaining a pretty complex issue and getting very quick accurate and helpful responses (it was quick even though a supervisor's help was needed). I didn't have to sit and waste time on hold as a courtesy call back was given as soon as all the information necessary was gathered.
ME
Mickey Estes
09/12/19
Both John (Tech Service) and Alex…
Both John (Tech Service) and Alex (Billing) were great. Polite and very helpful.
HR
H R Martin
09/12/19
James was outstanding in being able to…
James was outstanding in being able to rectify a long standing issue we have had with the account for domain listed in the below link. Thank you for your professionalism and your swift remedy of the situation. Regards Hui Martin DigitalFront New Zealand
DR
Debby Rodgers
09/11/19
Sitelock is the best choice
The staff at Sitelock are polite, helpful and very effective; I would recommend them to everyone.
EW
Erin Welker
09/11/19
Justin was professional and helpful.
Date of experience: September 12, 2019
MB
Manuela Berrios
09/10/19
They got my website up and running…
They got my website up and running again in no time, however, there were still some issues 3 weeks later. I called and hope this will be the end of this hacking nightmare.
TS
Tara Schreiner
09/10/19
She helped me out BIG TIME with website…
She helped me out BIG TIME with website security. Thank you!
A
Arlene
09/10/19
I appreciated the help resolving my…
I appreciated the help resolving my issue professionally.
JS
John Scamardella
09/10/19
Great Working with Sitelock
Great Working with Sitelock! As per yoosh!
D
DaNel
09/09/19
friendly and helpful
Date of experience: September 10, 2019
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].