Secure your website with the power of SiteLock.
Add to compare
SiteLock offers custom pricing plan
SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
Log in Required to View Reviews
Filter results
Sort by :
Showing 371-380 out of 1077
VP
Vision painting Contractor
10/03/19
very prompt and professional
Date of experience: October 04, 2019
KK
K Kelly
09/29/19
As bad an experience as can be imagined.
We had six sites hacked through a common Hostgator portal. Hostgator encouraged us to hire Sitelock to fix it. They charged a ridiculous amount of money and did not fix it as the sites kept getting hacked week after week, and then we had TWO problems -- hacked sites and excessive charges from Sitelock. ZERO customer support after lots of promises from sales rep Melanie Shewmaker that she would "always be there" for us. Never answered an email. A complete ripoff. Shame on Hostgator for ...
Read more
AS
anthony speeks
09/28/19
Great service and support.
Date of experience: September 29, 2019
DO
Derrick owner of Color of the Berkshires
09/26/19
Really worth every penny and I could never have done it on my own.
The positive response and while I thought that the service was initially expensive, I was walked all the way thru the process of getting my website up and running. The peace of mind that further services were being applied with an informative followup report makes me confident that my website and clients are protected for a hacker. Easily, I could have said too much, but so glad I didn't. Integrity through your public face is important and when your website has been corrupted, I would not ...
Read more
LM
Laura May White
09/24/19
My debit card had been compromised and…
My debit card had been compromised so I had to update my billing information and cancel protection for a website I no longer have. Was very quick and friendly. They handled everything for me and got me all updated.
CL
Carter Lyles
09/24/19
Quinn Review
You should honestly give Quinn a promotion or a raise -- anything you can do to keep him at your company. I spoke with three other people at SiteLock and Quinn was the one that went the extra mile. He stayed on the phone for almost two hours with me until my really, really, bad issue was resolved. I'd hire him away from SiteLock in a New York second if I could.
KR
Karen Roeser
09/23/19
Gets right on working on our problems
Gets right on working on our problems! :)
KK
Kmadental Kma
09/22/19
Great
Great service and fast
C
Carola
09/19/19
John helped me last evening and was…
John helped me last evening and was very patient and pleasant to deal with....this means so much to an older woman who knows nothing about technology! I do appreciate the wonderful support!
CM
Colorado Moon Bees and Honey Johnson
09/19/19
Honest
Honest Techs they do not tell you a story to put you off and the big plus is they are very quick
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
