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SiteLock offers custom pricing plan
SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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Showing 341-350 out of 1077
M
MiArtMedia
11/01/19
Excellent work
Excellent work. I got some malware on my website so I signed in for sitelock. After couple of hours these guys cleaned my web site. Set up my cdn account and sent me an instruction how to implement it with caching plugin. Customer service is really great. Thanks again
BN
BeeHive NA
11/01/19
The Support Staff is courteous
The Support Staff is courteous, helpful, and willing to work for the client. Somehow the package we had in place for over a year (True Shield Premium) did not include the feature we needed (manual scan and clean). However SiteLock did provide us with a fairly low-cost upgrade which did provide a manual scan and clean, as well as reportedly unlimited future "scan and cleans". It took less than 4 hours for SiteLock to scan & clean our site, and report to our host. Support Staff gets 5 ...
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BD
B D
10/30/19
Very helpful!
Date of experience: October 31, 2019
N
Nick
10/29/19
Quick Response
I had a problem with my service and James from support helped my resolve the issue quickly.
TM
Tom Michael
10/27/19
Excellent Service!
Very helpful and took care of my changes immediately. Thank you, Tom
NV
Nick Virden
10/25/19
Great Service
Friendly, straight forward, and they fixed the problem quickly. Not much else I could ask for. Thank you, SiteLock!
DR
Debbie Rudt
10/23/19
Thanks for Aaron R and Alex H.
Both Aaron R. and Alex H. were very helpful explaining the products I needed, then in ensuring they were installed (being installed) correctly.
A
Anna
10/23/19
Horrible Experience
I was forced to get an account with Sitelock when my website was hacked (I was using HostGator as hosting provider back then). The account is expensive, and I was forced to pay for a whole year membership. I've tried to cancel my account several times and it has been a horrible experience. Emails get answered about other matters, but as soon as you mention cancelling, they get ignored. I ended up calling them, and the extensions I was asked to press to talk to sales led me to some other ...
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A
Alberto
10/22/19
Very professional service and helpful…
Very professional service and helpful customer service. Even when I canceled my subscription (I didn't need a website any longer) they gave very good technical advice on how to deal with name registration and hosting provider. Excellent and recommendable.
NG
Neil Gordon
10/22/19
Very professional
I signed up with SiteLock today and was very pleased with my initial contacts. Both the initial customer service rep and the on-boarding rep were very courteous and professional, explaining the available option to me and walking me through the set-up process and explaining the dashboard to me.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
