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SiteLock offers custom pricing plan
SiteLock, when partnered with hosting services like HostGator, offers a variety of security features aimed at protecting your website from malware and cyber threats. While some users experienced challenges with resolving malware issues, others highlighted the exceptional customer service provided by representatives like Danielle and Crystal. Customers appreciated ...Read more
Exceptional customer service from representatives like Danielle, Crystal, Eric, and others.
Knowledgeable and patient support staff who provide thorough explanations and guidance.
Quick turnaround time in resolving issues and offering solutions.
Professionalism and kindness exhibited by the support team.
Some customers faced difficulties in resolving malware issues despite paying for services.
Complaints about poor service quality, with sites remaining down or experiencing repeated malware threats.
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TT
TC Thompkins
11/13/19
They handle there business
Date of experience: November 14, 2019
JF
Jackie F
11/13/19
Fantastic customer support-great service!
My experience with SiteLock has been nothing but positive. Customer service and technical support are exceptional! The SiteLock team is knowledgeable, courteous, professional and kind. Great work and an effective service!
JD
John D. Willis, PhD, Leadership Ethics Online
11/12/19
The representative was outstanding in…
The representative was outstanding in his listening, critical careful response, presentation of options, and overall professionalism. Without any solicitation from him, I commented at the end about how impressed I was with his conveyance of a truthful person with character. Note that I am the most critical consumer, a professional myself, and a trainer of employees.
KM
Karie Millspaugh
11/07/19
Tyler Bermudez was very helpful
Tyler Bermudez was very helpful! He explained my situation to me in detail and how to avoid my challenge again in the future. I felt confident that my site would be back up and running again soon thanks to his insight.
GB
Gana Bassi
11/07/19
Malware clean
Nice work guys. Thanks a lot.
JC
Juan Carlos Moreno
11/04/19
Great service
Great service, very helpful staff!
VO
Vici Otte
11/04/19
The service I received this morning was…
The service I received this morning was excellent. It was a very pleasant experience. Thank you!
OE
Omar Egan
11/04/19
Great service
Great service, very attentive to my needs, and speedy to fix issues with my website.
H
Heidi
11/03/19
Always amazing customer service
Always amazing customer service! I'm undergoing a job transition and money is a bit tight. I contacted SiteLock about an upcoming bill to see if I could change my subscription from yearly to monthly because I couldn't afford it, but love the service and didn't want to lose it. Not only did they help me, but they found a way to consolidate my subscriptions and save me even more money! I would recommend SiteLock to anyone with a website - they are amazing!
HP
helzie photon
11/03/19
Great help was a great relief after…
Great help was a great relief after such a malicious hack thanks site lock
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
